Tri-City Chrysler Dodge Jeep Ram

I am genuinely surprised by the number of positive reviews this store has. We drove two hours to look at a car, but the experience was a complete waste of time and respect. Indifference and Lack of P reviews this store has. We drove two hours to look at a car, but the experience was a complete waste of time and respect. Indifference and Lack of Product Knowledge Upon arrival on a Friday afternoon, no one greeted us. The office atmosphere was one of indifference, not service. Our assigned salesperson didn't take us seriously, even after we mentioned our two-hour drive. He barely introduced the car and was completely unable to answer our basic questions, essentially admitting he knew nothing about the vehicle he was trying to sell. Unprofessional Profiling and Condescension The discussion became highly uncomfortable when he started asking for my exact age and what we do for work. He was clearly profiling us and only became slightly more engaged once I gave him the specific age, as if he then finally considered we might have the money for a Jeep. Why does my age matter when I am a serious buyer? Insulting Trade-in Offer and Security Breach • The Trade-in: The offer for our Jeep trade-in was significantly lower than every other dealership we visited. When we stated this, he condescendingly offered "$500 more if you are willing to clean up all the dog hairs." This was a highly unprofessional and insulting way to negotiate. • The Security Lapse: When we decided to leave, he failed to return our vehicle registration. We drove two hours home realizing a personal document was left in their hands, a major lapse in professionalism and security. Thankfully, the next dealership didn't need the physical registration to give us a fair trade value. I wasted four hours driving and lost a critical document. Based on this experience, I have zero respect for the sales team's professionalism and judgement. Good luck to your business. More

Had work done on my 2017 Dodge Ram. Dave Smith was extremely helpful in the service department. Very satisfied with the work that was completed. Dave Smith was extremely helpful in the service department. Very satisfied with the work that was completed. More

Everyone I met were very kind and attentive, Lewis did a great job in getting me into a nice jeep wrangler. He also took the time to show me all the features and how they worked . Never experienced a salesm great job in getting me into a nice jeep wrangler. He also took the time to show me all the features and how they worked . Never experienced a salesman who went above and beyond his job . Thank you very much to the financier who went out of his way to get me the best deal possible, sorry I forgot his name . More

Luis was a great help and made the buying process and experience very enjoyable. He did a great job setting up my new Jeep. experience very enjoyable. He did a great job setting up my new Jeep. More

Jeremy was kind and Knowledgeable, I Appreciated video of mechanic’s evaluation, comfortable, clean waiting room. of mechanic’s evaluation, comfortable, clean waiting room. More

My first visit with my wrangler. I found the service person ( the employee that greeted me promptly) to be professional and a pleasure to work with. I was there for a state inspectio I found the service person ( the employee that greeted me promptly) to be professional and a pleasure to work with. I was there for a state inspection and was in and out in a reasonable amount of time. But I found a glob of grease on my fender. The mechanic needs to be more aware of his work surroundings. More

Brock was very professional and helpful. It was my first time purchasing a vehicle remotely and Brock walked me through the process, even providing assistance on securing a transportation se It was my first time purchasing a vehicle remotely and Brock walked me through the process, even providing assistance on securing a transportation service for the vehicle. Thanks again! More

Service department is very informative and keep you untouched with everything going on with your vehicle. Thank you Dave for everything. untouched with everything going on with your vehicle. Thank you Dave for everything. More

This dealership has always had issues with customer service. Service department is pretty good, however sales is very lacking. The lack of care with calling back customers, lack of information, and how service. Service department is pretty good, however sales is very lacking. The lack of care with calling back customers, lack of information, and how “they only do buyouts during the weekdays” is absolutely ridiculous. You get jerked around with information. More

Tri city is very trustworthy and knowledgeable. The staff is always friendly and helpful. Paul greeted me with a smile and kept me in the loop the entire time. The staff is always friendly and helpful. Paul greeted me with a smile and kept me in the loop the entire time. More