Grant Lee

Envision Ford of Oxnard responded

I’m glad to hear Grant took such attentive and courteous care of you and that he followed up to keep you informed about your vehicle’s progress. Communication like that makes all the difference, and I’ll be sure to share your kind words with him. Thank you for trusting us with your service!

Envision Ford of Oxnard responded

I’m glad to hear Daniel took such great care of you and provided helpful, professional service when you brought your van in. He truly values our customers and works hard to make sure every visit is a positive one. I’ll be sure to share your kind words with him. Thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear our team did a great job with your oil change and brake service. At the same time, I understand your concern about pricing. We work hard to provide high-quality service using factory-trained technicians and genuine parts, and I’ll make sure your feedback is shared so we can continue to find ways to deliver value. Thank you for trusting us with your vehicle, and we look forward to serving you again.

Envision Ford of Oxnard responded

I’m glad to hear Grant is back and that he delivered excellent customer service on your F250. He takes a lot of pride in looking after our customers, and I’ll be sure to share your kind words with him. Thank you for your loyalty and for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. A rude or unhelpful interaction is unacceptable and not the level of customer service we strive to provide. I appreciate you bringing this to my attention, and I’ll be addressing it with my team to ensure it doesn’t happen again. Thank you for your honest feedback — it helps us improve and deliver the respectful, professional service you deserve.

Envision Ford of Oxnard responded

I’m glad to hear you received excellent, efficient service and that your advisor was so helpful throughout the process. That’s exactly the experience we want for every customer. Thank you for trusting us with your vehicle — we look forward to serving you again!

Envision Ford of Oxnard responded

I’m glad to hear Johnnie really took the time to listen to your concerns and kept you updated on the parts and progress for your Fusion Hybrid. That kind of attention and communication is exactly what we strive for. I’ll be sure to share your kind words with him — thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear Alex made such a positive impression with his welcoming attitude and excellent customer service. His positivity and professionalism really shine through, and I’ll be sure to share your kind words with him. Thank you for recommending him and for choosing us!

Envision Ford of Oxnard responded

Thank you for the kind words about Grant — I’m glad to hear he went above and beyond to take care of you. I’ll be sure to share your feedback with him, as he truly is an important part of our team. I also want to acknowledge your concerns about wait times and the handling of rental vehicles during major repairs. Your feedback is important, and I’ll be reviewing these points with our service team to see where we can improve. We want every part of the process to reflect the same high standard of service that Grant delivered.

Envision Ford of Oxnard responded

I’m very sorry to hear about the long wait times you experienced for both your oil change and recall service. Even though our advisors treated you well, I understand how frustrating it is to spend hours waiting on something that should feel routine and simple. That’s not the level of efficiency we want for our customers. I’ll be reviewing this with our service team to identify where we can improve scheduling and turnaround times so that your next visit is much smoother. I appreciate your feedback, as it helps us see where we need to do better. Thank you for giving us the opportunity to make things right.