Graham Watson

Management is very Unprofessional and rude and they are supposed to be the leaders of the staff . Staff is disorganized and arrogant while talking to you via telephone. you can’t expect a call from y supposed to be the leaders of the staff . Staff is disorganized and arrogant while talking to you via telephone. you can’t expect a call from your team about when your vehicle is ready If you have a set date from the paperwork issued at the service counter you would expect that date for your car to be ready If your car isn’t ready and they need more time it’s up to you as a customer to call and speak with staff and ask them if they are done with your vehicle If you need more time with a customer vehicle I think that day or day after a phone call should be place to the customer Then when you decide to call and ask what’s going on it’s a problem that you called about your property The management team has no respect for customers , the manager for the service department hung up the phone while I was asking questions about my vehicle At no point was I rude to the manager or raised my voice or anything to get such a bad experience with him. Then I called back To finish gathering information from management Spoke with phone agent who transferred me multiple times and place on the call hold with music for over 3/4 mins each time only to be told that he not available for customers and they don’t know why he not answering and no one else was available It appears that you guys don’t have any polices that prevent staff from “Looking out for each other “ because it seems if you ask any questions to staff via telephone you will get the phone disconnected and all of a sudden there is no service More

by SEANPAYNEJ Verified Customer Verified Customer

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I purchased a pre-owned vehicle back in June and began to have brake issues less than two months after the purchase. I initially took my vehicle to a Midas that I dealt with for years servicing previous car have brake issues less than two months after the purchase. I initially took my vehicle to a Midas that I dealt with for years servicing previous cars, but after having a conversation with Graham, I decided to give Family Hyundai a chance to do the service and rectify the problem. I am so glad that I made the change because the problem was corrected at no cost. A full inspection was also done, and I must say the vehicle is riding better than when I first purchased it. Thanks Graham for taking ownership in getting my problem resolved. It is sincerely appreciated. I am now committed to bring my car in for future service visits at Family Hyundai. More

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So another 5 star stellar and amazing service experience here at La Familia Hyundai. Kenny and Matt. Taking great care of my Tucson and my self . Taking care to explain what they needed to do and what it t here at La Familia Hyundai. Kenny and Matt. Taking great care of my Tucson and my self . Taking care to explain what they needed to do and what it takes to do the job at hand. I have owned many vehicles throughout my life and I have delt with the various service departments with those brands. These two gentlemen are the best I have had the pleasure to deal with . More

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Good service and people timely and on time prompt to let you know about problems you know about problems More

by MICHAELHICKEYJR Verified Customer Verified Customer

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La Familia Hyundai is the best Dealership in all of Tinley/ Orland Pk/ SW Burbs . Tinley/ Orland Pk/ SW Burbs . More

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You would think of the concept of family you think warm and caring not them. They shouldn't be able to use the name Family... Family doesn't cheat you. and caring not them. They shouldn't be able to use the name Family... Family doesn't cheat you. More

by ckellydavis Verified Customer Verified Customer

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My last service was a oil change and oil was all over my engine bay engine bay More

by JACK_FLACK Verified Customer Verified Customer

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We had a good experience with our salesman. However, we've had issues with the service department and the manager of the facility. We've been dealing with the issues since August of 2024 and we However, we've had issues with the service department and the manager of the facility. We've been dealing with the issues since August of 2024 and we have reached out to the facility and the manager over 10 x and no one has replied to us or has reached out to discuss. Very poor customer service. More

by jorjor1484 Verified Customer Verified Customer

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What a pleasant experience buying from Jaclyn and the process was very easy with finance dept. process was very easy with finance dept. More

by martinezwendya Verified Customer Verified Customer

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This is my 4th new vehicle purchase from Family/Mayweather, need I say more? They make the purchasing process effortless!! Family/Mayweather, need I say more? They make the purchasing process effortless!! More

by abw6137 Verified Customer Verified Customer

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