Govaia Larcher
Govaia Larcher at Lexus of Orange County

Govaia Larcher | Page 17

Business Manager

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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333 Reviews
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333 Reviews

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333 Reviews of Govaia Larcher

August 06, 2021

Dealership Rating
Employee Rating

The Team at Orange County Lexus was amazing. This is my second car lease with them and I was most impressed that the team remembered me 3 years later. They were very helpful in finding me the right car. My More

by christopher.mastromarino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 06, 2021

Lexus of Orange County responded

Christopher, Thanks for the excellent review of Lexus of Orange County! We're thrilled that our team was so welcoming and helpful. We appreciate your business, and we are glad that Adrian was great to work with. See you next time!

August 05, 2021

Dealership Rating
Employee Rating

Stephen Jean was the best part of this experience. We were not sure if we wanted to purchase a vehicle that day or wait and look at other dealers. Stephen did such a good job we decided to get the car f More

by SENECA0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Jean

Aug 05, 2021

Lexus of Orange County responded

We're thrilled to hear that Stephen was such an asset to you, and we'll be sure to compliment him on his great work! We wish you safe travels in your new vehicle, and we thank you for trusting the Lexus of Orange County team to help you find it!

August 05, 2021

Dealership Rating
Employee Rating

Terrell was awesome! The whole staff was great but the main reason I decided to buy my IS was him. He was super accommodating and so helpful that it was a no Brainer for me. Great experience overall and w More

by Sricardonj
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terrel Moore, Mike Jaloudi

Aug 05, 2021

Lexus of Orange County responded

Thank you for the amazing feedback and for trusting Lexus of Orange County with your business! We're so glad to hear we made your buying experience a success, and we wish you many safe miles in your new Lexus IS! See you next time!

August 04, 2021

Dealership Rating

Terrel the sales associate was ready to assist and answer all our questions. He definitely made the process smooth as well as the Manager. I was Happy with my outcome. More

by gracieheart1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terrel Moore

Aug 04, 2021

Lexus of Orange County responded

Thank you for sharing your experience with Lexus of Orange County! We love hearing that Terrel was ready and able to answer all of your questions and that our team made the experience smooth. We appreciate the support and hope you have an excellent day!

August 03, 2021

Dealership Rating
Employee Rating

Very easy to negotiate with. First time I ever purchased a car over the phone. When we picked up the car everyone at the dealership was very friendly and professional. Would make the 3 hour drive to buy fro More

by mmich7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Roscino

Aug 03, 2021

Lexus of Orange County responded

Thank you for taking the time to share! We strive to make the purchasing process go smoothly, and it is wonderful to hear that this was reflected in your time working with the Lexus of Orange County team. Drive safely in your new vehicle, and we hope to see you back!

August 03, 2021

Dealership Rating
Employee Rating

The best service or nine nice people where are you friendly thank you for help Needs we go again I’m just coming to…… Thanks again More

by Giorgi
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Horan, Adrian Galeas , Melissa

Aug 03, 2021

Lexus of Orange County responded

Giorgi - Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Orange County team. Drive safely, and we hope to see you back again down the road!

Aug 03, 2021

Giorgi responded

God bless Lexus

July 28, 2021

Dealership Rating
Employee Rating

Great experience until I prlurchased the vehicle, then customer service was seriously lacking. No return phone calls, no follow up, registration wasn't processed until almost 3 weeks after the vehicle was More

by ark111588
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 12, 2021

Lexus of Orange County responded

We appreciate you taking the time to provide us with feedback. This certainly doesn't sound like the thorough, attentive care that our team is proud to provide. I'm sorry to hear that we didn't return your calls and that the registration process left you frustrated. I can assure you that making sure your vehicle is in the safest condition possible is very important to us, and I'm glad to hear our service department took excellent care of you. If you can share any more details regarding your experience that will help our team improve I would be happy to hear them. Stephen Berkowitz - Sales Manager - 845-450-7082

July 28, 2021

Dealership Rating
Employee Rating

Very friendly courteous and knowledgeable staff. Has a great sales experience. Salesman was very experienced and thorough, willing to work with me to get the price that I needed More

by pook54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2021

Lexus of Orange County responded

This is our favorite kind of feedback to hear! Thank you for trusting Lexus of Orange County with your car-buying needs - we're glad we could make your visit a success. Safe travels!

July 24, 2021

Dealership Rating
Employee Rating

My wife and I went to check out a 2016 Acura ILX, 34-K My wife and I went to check out a 2016 Acura ILX, 34-K original miles clean car fax super nice car. Daniel Becerra was our sales person, he's a gre More

by B.Fiero
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Berkowitz , Daniel Becerra 5 STARS

Jul 26, 2021

Lexus of Orange County responded

Hi Bruce - A big thanks to you and your wife for trusting us with this purchase! We are delighted to read about your experience working with Daniel, Stephen, and the rest of our Lexus of Orange County team. We especially love that you received straightforward and friendly service throughout the buying process. Congratulations on your 2016 Acura ILX! We wish you and your family safe driving.

July 15, 2021

Dealership Rating
Employee Rating

Good job they try to work with you, let's see what my future holds with this co,sales man,Al marrero is God's gift to this place. More

by derekwil46
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Berkowitz , Alfred Marrero

Jul 15, 2021

Lexus of Orange County responded

We truly appreciate your fantastic review. It is great to hear that Al has gone above and beyond to make your experience a positive one. Thanks for supporting Lexus of Orange County, we hope to see you again!

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