Gordon Beecham

Gordon Beecham was very helpful in our purchase of our 3rd used vehicle from this dealership. He is very knowledgeable and trustworthy and is the main reason we decided to go back to Toyota of Des Moines 3rd used vehicle from this dealership. He is very knowledgeable and trustworthy and is the main reason we decided to go back to Toyota of Des Moines to look for our most recent vehicle. We are very happy with our purchase and with the process. More

by AKCRAWFORD66 Verified Customer Verified Customer

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Toyota dose a good job but could be more economical. Labor is high. Could use better trianing with customer service when it comes to service and repair and sales. Ive had more then one indecent with poo Labor is high. Could use better trianing with customer service when it comes to service and repair and sales. Ive had more then one indecent with poor treatment. Makes me think twice about buying another car from this dealership. Hopefully next time im in for service I dont get rude or condescending answers to my concerns! For instance, my question was my breaks squeak when backing up and not just a small squeak but a very load squeak, whats that all about? Can you check it for me? Answer: We can check that out but thats very common and it happens alot with these cars. Looks at me like im stupid/crazy for worring or asking about it! Thats just one of a few times ive had a smart answer that wasent very comforting and definitely dident make me want to buy another car!! Ian im sure has been there a while and should no better then to say that as well as act like your stupid for asking such a questions. Ive had a ton of cars in my day and unless the breaks were bad, which mine wernt, they never squeaked loudly while backing up. Hopefully Ian could be informative and well as less condescending for the next customer. Ill be back but about another time that happens Im sure I wont be back! By the way Jeff the driver of the shuttle van was awesome and is a good guy! Wish you had more customers service like his. He deserves a raise!! More

by J.A.BUTTERS1985 Verified Customer Verified Customer

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When I purchased my Highlander it was supposed to have all dings and chips fixed. A month later they got it in and I’m not even sure what they did there is still scratches and chips all over. all dings and chips fixed. A month later they got it in and I’m not even sure what they did there is still scratches and chips all over. More

by HEIDIKENNEDYRN Verified Customer Verified Customer

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I couldn't be happier with my interactions with Toyota of Des Moines service dept. Chris Galvin is awesome to work with and understands what customer service should be. Des Moines service dept. Chris Galvin is awesome to work with and understands what customer service should be. More

by K63JOHNSON Verified Customer Verified Customer

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Gordon was incredibly responsive and helpful throughout the entire process. We really enjoyed working with him and we love our new vehicle. the entire process. We really enjoyed working with him and we love our new vehicle. More

by Jmartin Verified Customer Verified Customer

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They did a awesome job very professional thank you for my beautiful car thank you beautiful car thank you More

by SUZANNE_KIELMANN Verified Customer Verified Customer

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Someone came up to me and introduced themselves and offered all information I could want at the time offered all information I could want at the time More

by Zbarrick82 Verified Customer Verified Customer

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Well organized and professional on every level. Ryan in Finance and Gordon in Sales were both exceptional. Ryan in Finance and Gordon in Sales were both exceptional. More

by PAUL Weeks Verified Customer Verified Customer

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Toyota of Des Moines never disappoints. Great service and attention to customer needs. Definitely would recommend. Great service and attention to customer needs. Definitely would recommend. More

by SELOVER3 Verified Customer Verified Customer

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Loved the car tutorial (and the car itself) - that was Exceptional. We are from out of state and no one told us to bring a cashiers check ( we are paying cash) - and the Finance guy just said go to a Exceptional. We are from out of state and no one told us to bring a cashiers check ( we are paying cash) - and the Finance guy just said go to a bank, sorry but that is our policy. Our sales mguy was never to be seen again. Fortunately, our bank , Chase, was 10 minutes away and could help us. As a customer, the experience just expressed the attitude that we are easily replaced and not special. We will buy in Nebraska next time. More

by DOUGALBRIGHT888 Verified Customer Verified Customer

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