Gino Evans

Great dealership! This is the 4th car I have bought here. Awesome service all around. This is the 4th car I have bought here. Awesome service all around. More

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EDDIE WAS THE PERFECT SALESPERSON. THIS IS OUR 4TH car that we bought from this dealership. Always easy and friendly. THIS IS OUR 4TH car that we bought from this dealership. Always easy and friendly. More

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Great service. Would recommend highly. Staff courteous and helpful. A little out of the way, but worth the drive. Would recommend highly. Staff courteous and helpful. A little out of the way, but worth the drive. More

by TERRI Verified Customer Verified Customer

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Great service Service was completed before time With no problem, Would do it all over Again. no problem, Would do it all over Again. More

by Dferebee Verified Customer Verified Customer

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Not a customer oriented business. I believe when you carry the name Nissan customers come first. Was very disappointed with my ordeal over a battery for my 2017 Nissan Rogue. Was t I believe when you carry the name Nissan customers come first. Was very disappointed with my ordeal over a battery for my 2017 Nissan Rogue. Was told Per "Nissan " Car & Battery need to come in together. Even with receipt of purchase of battery. Having car towed into shop was then told if battery didn't show a faulty code there would be " nothing" they could do. Really you tell me this before checking battery after I had car towed to your location as I was instructed. Are you not a service provider for "Nissan "? I was beyond over this. Was told they needed my information. I said I purchased my vehicle there when it was Hall. Was told they didn't have my information. Funny when got final invoice had my old name on it( I remarried after husband passed) & my work phone number ( retired since 2017). Found battery to be bad. Was told I still had to pay a prorated cost for new battery. If I would had to pay for tow Plus the battery I should have bought a after market battery. I have been a long time Nissan customer after this I may need to rethink my purchases in the future. This could have be handled differently if after trying to call but no answer & no call back. When I told them about me calling I was told it goes to a call center. Funny number I called is the one the texted about my car as it being service. More

by rosesculthorpe Verified Customer Verified Customer

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Everything was smoothly run and no pressure was put on me. Made sure I had everything I needed and answered any questions I had. Was even toned and patient. When not sure about something would ask others me. Made sure I had everything I needed and answered any questions I had. Was even toned and patient. When not sure about something would ask others instead of hesitantly guessing further selling the point that he was more so learning and improving. While also was comforting for me when getting all this new information at once. More

by Auroramoon2502 Verified Customer Verified Customer

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He was the most respectful and caring person to ever help with a issue of repairs !! He was quick to get my car in and evaluated and communicated every step that he would have to take to get my vehicle repai with a issue of repairs !! He was quick to get my car in and evaluated and communicated every step that he would have to take to get my vehicle repaired. They did an excellent and timely repair on my car. More

by VAWRITER3 Verified Customer Verified Customer

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the service was great the process was smooth and simple of dropping my car off and picking it back up of dropping my car off and picking it back up More

by malik Verified Customer Verified Customer

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I agree with the other reviews that said as soon as they have your money, they will ghost you - even if you haven't accepted delivery and don't have the vehicle yet. This is not a dealership that is fri have your money, they will ghost you - even if you haven't accepted delivery and don't have the vehicle yet. This is not a dealership that is friendly to women and most of the reviews seem to reflect that. They will talk down to and/or ignore you if you are a woman. No one working there seems to be knowledgeable about their vehicles. When asked, "Can x feature be turned off?", you'll get "probably" as an answer. Google and YouTube are fortunately free - you'll need to use these resources if you have any questions about your vehicle. *IF* you buy a vehicle from this dealership, Gino will want you to download the MyNissan app. Gino does not know how the MyNissan app works and that's very obvious from the second he starts his mandatory hour plus lecture. He will take your phone out of your hands to attempt to work the app - multiple times. You don't need the MyNissan app - it doesn't provide any useful information. I do not recommend Southern Nissan Chesapeake. The employees lack the knowledge to get answers to any questions. Their apathy is apparent in every aspect of the dealership. This dealership WILL waste your time. They will be unable to answer any of your questions. 0/10 - do not recommend More

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I recently visited Southern Nissan and unfortunately, my experience was far from satisfactory. Customer Service: Gino, the Owner Loyalty Manager, repeatedly took my phone from my hands without asking. H experience was far from satisfactory. Customer Service: Gino, the Owner Loyalty Manager, repeatedly took my phone from my hands without asking. He seemed to struggle with answering our questions, and when I asked for clarification, he often responded with "I'm getting to that," only to never follow through. He also asked for my phone number over five times before he finally wrote it down correctly. It felt like he was more focused on rushing us through the process than genuinely assisting us. Another aspect of my experience that was especially frustrating occurred when Gino thanked my husband for his active duty service. The issue here is that I, not my husband, am the one serving in the military. When my husband politely clarified that I am the service member, Gino did not acknowledge my service. Instead, he doubled down, telling my husband that he works hard to support me. This comment felt like a microaggression, minimizing my role and reducing my accomplishments as a female service member. It was disappointing and frustrating to be overlooked in that way, especially when military service is a deeply personal and significant part of my life. Lack of Knowledge: It became clear that Gino lacked both product knowledge and the ability to get answers to our questions. His attitude was frustrating, and it was difficult to feel confident in the dealership's ability to handle any future concerns, especially when it comes to vehicle features and services. Steve’s Personal Call: While we were there, Steve, another staff member, spent a significant amount of time on a personal phone call that sounded like it involved his family. While I understand that personal issues arise, it was disappointing to see that he was forced to work when dealing with such issues. The lack of focus on the customer experience was evident as Steve, like Gino, was unable to provide answers to our questions. Virtual Key Installation: My most frustrating experience was related to the installation of the Virtual Key, which I paid $1,000 for as an add-on to a car I was interested in. After returning to the dealership six days later, it took almost three hours and involvement from seven different employees to figure out how to make the feature work. Despite my efforts in showing them how to download the manual and explaining the basic steps, no one could get it to function. We left without the car, which was extremely disappointing. Lack of Confidence in Future Service: Given the dealership’s inability to handle something as simple as setting up Virtual Key, I am left questioning their ability to service the car properly in the future. If basic tasks like this can't be completed, how can I trust them to address more complex issues? Communication and Follow-up: At this point, I have not accepted delivery of the car, and the dealership still has it. The only communication I've received since my visit was a generic email from Steve thanking me for my business—hardly the level of follow-up I would expect after such a frustrating experience. Recommendation: Unfortunately, I cannot recommend Southern Nissan to others at this time. The lack of customer service, poor communication, and inability to handle even basic requests was very disappointing. I would only recommend this dealership to those who are already experts on Nissan cars and don’t need assistance with basic questions or features. I hope the dealership can address these issues for future customers, as it was a missed opportunity to build trust and loyalty. More

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