Gerardo Munoz | Page 3

I brought my 2019 Ford Ranger in due to persistent harsh shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have M shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have MPP extended protection. The service record shows the engine and transmission mounts were replaced, which I appreciate, but my original shifting concern still remains. What was confusing is that I was told no metal debris or internal transmission issues were found, yet the invoice clearly states: “Transmission pan was not dropped for diagnosis.” Without dropping the pan or inspecting the filter, I don’t understand how the internal condition of the transmission could be confidently evaluated. I also had difficulty getting the vehicle re-checked. Initially, I was told I would need to leave the vehicle for three days with no loaner, which made it nearly impossible to move forward. I ended up having to request management involvement just to get clarity and a path forward. Once I escalated, I was eventually able to get scheduled, and communication improved. However, the main transmission shifting concern still needs to be properly diagnosed, not just assumed to be normal or maintenance-related. I’m simply asking for: • A complete, documented transmission inspection, including dropping the pan and examining the filter. • Transparent communication. • A reasonable solution path under the MPP coverage I purchased. I hope this review encourages a clearer and more thorough diagnostic approach going forward. More

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I’m really pleased with my experience at GMC. It was really clean , they had really respectful employees. It was really clean , they had really respectful employees. More

by MLUZ4142 Verified Customer Verified Customer

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I’ve purchased several cars from Van Chevrolet and will continue to keep coming back for any new cars I desire continue to keep coming back for any new cars I desire More

by Sreder Verified Customer Verified Customer

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When I asked him to help me figure out the door key code they were no help at all my cells and just kind of walked away and said we won’t give me the number to the Previous owner to call to get the door key they were no help at all my cells and just kind of walked away and said we won’t give me the number to the Previous owner to call to get the door key code and it’s definitely they would not call him for me to see if he could give me the code to the door which I’m sure he had I guess I gotta bring it to the Ford dealer to get it done no service after the sale I was a clown I bought the truck from the dealership he did not sell it to me More

by caseymp Verified Customer Verified Customer

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Awesome and very helpful one of a kind. Knew about every truck we looked at! Knew about every truck we looked at! More

by jmarquez730 Verified Customer Verified Customer

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Great people help. u out rite away and helps u out with what u got thanks u out rite away and helps u out with what u got thanks More

by DAMINAFA Verified Customer Verified Customer

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Ones I signed papers he didn't answer my texts they kept a plastic for the tailgait of the truck, thats unprofessional. Same thing with Brent he didn't answer, but will stop by one day to talk to the manage a plastic for the tailgait of the truck, thats unprofessional. Same thing with Brent he didn't answer, but will stop by one day to talk to the manager. More

by G1 Verified Customer Verified Customer

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Buenas atenciones estoy satisfecho con el trabajo que me hicieron le voy a recomendar personas hicieron le voy a recomendar personas More

by carlosgomezpozo221 Verified Customer Verified Customer

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I was happy until after the sale. I had issues and was told someone would contact me. This has never happened as of yet. I purchased 2 vehicles that evening. Both needed follow up. No I had issues and was told someone would contact me. This has never happened as of yet. I purchased 2 vehicles that evening. Both needed follow up. Nothing but crickets! Very disappointed in the follow up from this dealership. More

by Lawill4 Verified Customer Verified Customer

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Very hopeful satisfied with customer service they met my needs in getting a vehicle. Thank you for service needs in getting a vehicle. Thank you for service More

by HOTRODRAY505 Verified Customer Verified Customer

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