George Zepherin

I purchased a Certified Pre-Owned truck from Key Ford on 2/20/26 expecting that the vehicle had gone through the detailed inspection that comes with a CPO certification. Unfortunately, that clearly was not 2/20/26 expecting that the vehicle had gone through the detailed inspection that comes with a CPO certification. Unfortunately, that clearly was not the case. Just two days after purchasing the truck, I discovered it had a heater core leak called service on 02/23/26 and had to schedule to bring it back to the service department on 2/26/26, for A major issue like that should have absolutely been caught during any legitimate CPO inspection. Received call from service on 02/26/26 that they believe the smell was from "cleaner" that was used to detail the truck I then informed them I had my mechanic look at it on 02/24/26 before it was brought to them and he found a leak at the heater core then they questioned me "how'd he do that?" I replied with a pressure test, then they told me they would like to keep my truck overnight again to do a pressure test, next day I received a call confirming it was the heater core. While the dealership is repairing the heater core under warranty, that doesn’t change the fact that the vehicle was sold as “Certified” with a problem that appeared almost immediately after I drove it off the lot. My truck has already been sitting in their service shop days after buying it, which is extremely frustrating after making such a large purchase. More

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I purchased a Certified Pre-Owned truck from Key Ford on 2/20/26 expecting that the vehicle had gone through the detailed inspection that comes with a CPO certification. Unfortunately, that clearly was not 2/20/26 expecting that the vehicle had gone through the detailed inspection that comes with a CPO certification. Unfortunately, that clearly was not the case. Just two days after purchasing the truck, I discovered it had a heater core leak called service on 02/23/26 and had to schedule to bring it back to the service department on 2/26/26, for A major issue like that should have absolutely been caught during any legitimate CPO inspection. Received call from service on 02/26/26 that they believe the smell was from "cleaner" that was used to detail the truck I then informed them I had my mechanic look at it on 02/24/26 before it was brought to them and he found a leak at the heater core then they questioned me "how'd he do that?" I replied with a pressure test, then they told me they would like to keep my truck overnight again to do a pressure test, next day I received a call confirming it was the heater core. While the dealership is repairing the heater core under warranty, that doesn’t change the fact that the vehicle was sold as “Certified” with a problem that appeared almost immediately after I drove it off the lot. My truck has already been sitting in their service shop days after buying it, which is extremely frustrating after making such a large purchase. I requested $2,000 off the price of the vehicle to make up for the inconvenience and the fact that the truck clearly was not properly inspected before being sold as CPO. As of now, I’m still waiting to see if the dealership will take responsibility and make this right. If you’re considering buying a Certified Pre-Owned vehicle here, I would strongly recommend having it inspected independently before trusting the dealership’s certification More

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