George Stavrakis | Page 18

I had a light in my highlander and took it in to get it checked out, George was very helpful in checking it out for me and explaining everything to me. Thank you for making it easy to reach out and getting checked out, George was very helpful in checking it out for me and explaining everything to me. Thank you for making it easy to reach out and getting my car serviced. More

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Good communicate and helpful to answer questions. We hope they have more cars to choice. We hope they have more cars to choice. More

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Very helpful keeping older car running. I am grateful! Emily was very helpful! Next car won't be Red! I am grateful! Emily was very helpful! Next car won't be Red! More

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Great customer service and not a long wait to be checked in. Service was completed in a timely manner. in. Service was completed in a timely manner. More

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Outstanding service, had 20k service done on my Highlander and was in and out in 25 minutes. Thank you Royal Moore. Highlander and was in and out in 25 minutes. Thank you Royal Moore. More

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I was there for an oil change and tire rotation, Emily got me in and out in less than 40 minutes. This has always been the case when I do an oil change. They kept you updated with texts which is helpful a got me in and out in less than 40 minutes. This has always been the case when I do an oil change. They kept you updated with texts which is helpful and in the end they go over what they performed on your car so you get an idea the condition of your car. No upsell or sales pressure. Exceptional service from Emily and Royal Moore! More

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One word. Great! Some reasons: 1) Promptness - getting routine service done quickly 2) Specialization - I had a number of questions about the software and e Great! Some reasons: 1) Promptness - getting routine service done quickly 2) Specialization - I had a number of questions about the software and electronics on my seven month old Prius Prime. My service manager called in the shop foreman who is also the technical expert on these things. He really knew his way around the user interface and showed me several things I hadn't found and explained some other behaviors I hadn't figured out. And I'm pretty technical. I did have one puzzler that he'd never heard of. His response was appropriate: "If you ever figure it out, let me know". A great technician takes an INTEREST in things like this. 3) Going the "Extra Mile" - I noticed one of your lead service managers helping a fellow customer by attempted to deal with some very minor body surface issues. I had some paint scuffs from an unfortunate encounter with another vehicle's (large) tire. I asked him if he'd take a look at my problem. He did and demonstrated use of a marvelous product - "California Gold Scratch Remover". It worked for my case and I promptly bought a bottle to finish the job with. 4) Comfort - Royal Moore's customer waiting area is first class. I could go on but I want to keep this reasonably short. -DonD More

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Service Department is the BEST! Alex and George helped with my service today on my 4Runner. Communication, Service, and Customer Service = Amazing Experience Thank you both for t Alex and George helped with my service today on my 4Runner. Communication, Service, and Customer Service = Amazing Experience Thank you both for taking care of all my Toyota’s needs. More

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He is the best always he knows what customer service I always love working my car in royal Moore thank you always love working my car in royal Moore thank you More

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Your mechanics were On time, friendly & knowledgeable. Also, no sales pitch for upgraded services from the check in person. Also, no sales pitch for upgraded services from the check in person. More

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