George Essa

Serra Chrysler Dodge Jeep Ram Lake Orion lied to me to make a sale, and now I’m out thousands of dollars and struggling due to their recklessness. In December 2025, I was contacted by Serra Chrysler Do make a sale, and now I’m out thousands of dollars and struggling due to their recklessness. In December 2025, I was contacted by Serra Chrysler Dodge Jeep Ram Lake Orion multiple times with requests to purchase my vehicle. Upon disclosing that I had a lease, I was still invited to come into the dealership under the pretense that my vehicle was being offered to be bought out. I came in with clearly expressed expectations from the start that I did not need a new vehicle, but if inventory was desperately low and Serra would buy out my vehicle free and clear, then I would proceed with a lease buy out and new vehicle lease. Due to financial hardship, I was upfront about having prepaid my lease (financed through Ally) through August 2026, approximately $6,500. At every step of the way, I reiterated and confirmed that I did not want to terminate or turn in my lease early unless my responsibility to all remaining payments and fees (except for physical damages) ended right then and there. I was assured and promised every single time that this was the case. At one point during the sale, George Essa (salesman) even had me log into Ally and pull up my account balance, and we calculated together that I’d most likely get at least $4k back once my lease was bought out by Serra and my remaining monthly prepaid payments would be refunded to me. He assured me of this personally, verbally. With this knowledge and continued assurance, I proceeded to sign a new lease. About a month later, after receiving only a $90 refund from Ally after my vehicle was sold by them, I contacted George and was told for the first time that Serra decided behind the scenes to not buy my vehicle after all, and put me on the hook for an early lease turn in and all associated fees – including the nine remaining monthly payments. This was never communicated to me at any point during, before or after the process at the dealership, neither verbally nor written. George’s texts to me indicated that Serra changed the terms of our agreement without informing me simply to make a sale. A sale which I was insistent from the very beginning I did not want nor need unless certain conditions that were promised to me were met, the most important and non-negotiable of which was receiving a refund of my $6,500 less repair costs. Due to this deception and fraud on the part of Serra Lake Orion, I am owed $5,762.92 to be made whole, which they refuse to rectify. More

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Good dealer but windows on new grand Cherokee were not cleaned at all hard to see out of driving home in dark not a good detail job at all cleaned at all hard to see out of driving home in dark not a good detail job at all More

by KIMFLOWER1124 Verified Customer Verified Customer

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They did a really good job. I will go back in a heart beat. Excellent job I will go back in a heart beat. Excellent job More

by NURSEKESHA523 Verified Customer Verified Customer

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George always makes my lease renewal process so easy and finds me the right vehicle to fit my budget and needs. He's a great salesman to work with. finds me the right vehicle to fit my budget and needs. He's a great salesman to work with. More

by geojm3 Verified Customer Verified Customer

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George is a pleasure to work with - he always finds the vehicle you want for the price you can afford. He makes what can be a daunting process, an easy and positive experience. He will always be my go to g vehicle you want for the price you can afford. He makes what can be a daunting process, an easy and positive experience. He will always be my go to guy for car shopping. More

by TLSHERWOOD33 Verified Customer Verified Customer

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George was very helpful in arranging our purchase of a car through the Friends and Family plan. car through the Friends and Family plan. More

by RICKMARSHALL1968 Verified Customer Verified Customer

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Was in and out. Quick and easy process. Great car better than the last one. Quick and easy process. Great car better than the last one. More

by AVON8285 Verified Customer Verified Customer

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The selection at this dealership is astounding! If you're looking for any new or used car or truck, it's likely that Serra has it. I couldn't believe the amount of cars and trucks on the lot and th If you're looking for any new or used car or truck, it's likely that Serra has it. I couldn't believe the amount of cars and trucks on the lot and there were 3 full car haulers unloading more while I was buying my truck. More

by CRAIGWOOD1211 Verified Customer Verified Customer

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Very smooth and easy process overall! Couldn’t have asked for better service from George E! Couldn’t have asked for better service from George E! More

by DANALLOR Verified Customer Verified Customer

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George was very knowledgeable, helpful and friendly. The dealership was clean, bright and well maintained. The dealership was clean, bright and well maintained. More

by KSREDKER Verified Customer Verified Customer

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