George Duffy

Let me start this review with honesty, me and my wife overpaid for our new 2025 Honda pilot. It's our fault, they got us and we will be paying for that mistake,(literally). But this review is not about m overpaid for our new 2025 Honda pilot. It's our fault, they got us and we will be paying for that mistake,(literally). But this review is not about me, it's about the character of the people you will be interacting with at this dealership. I will not be using names because while I'm angry, my goal with writing this is not retribution. It's a warning. It's to paint a picture of the unfortunate landscape of car buying in America. And this dealership plays a role in the degradation of trust in car dealers. If you are like me and my wife your are in the market for a bigger vehicle trying to accommodate your growing family. We have been emailing other honda dealerships for quotes on prices and none seemed to budge. We were going to settle for the Chevrolet traverse, but I have a soft spot for Honda's , nothing but good experiences, and didn't want to give up. So me and my wife on our 1 day off together drove up to the Watertown area to look at a traverse, wife loved it, price was right. My wife agreed to go look at the pilot again and see if we can get a deal if we go physically to the dealership. This is how we ended up at Honda of Watertown. We test drive, love it ,price is too high. The salesperson asks what he can do I show him the quote from Chevy and he comes back to me with an offer that matches the Chevy monthly payment and term. This is my first mistake, I get excited and agree. Blood in the water for these folks. The whole atmosphere changed and it became a rush to get my down payment. This is where I'm still not sure what I could have done, maybe I should have asked to see the final numbers before I gave the down payment, idk. I thought what they showed me was the final numbers, but it wasn't. At this point my antsy 7 month old and wife are growing impatient, we tried to leave a couple of times but where kept being told a few more minutes. About 2-3 hours later we end up in the finance office. This is where the real games start. They show me all these different tiered warranties packages, all of which shoot the monthly payment up to 1000 dollars a month. We get a 20 minute speal about why we should pick the top tier package. This entire interaction seemed like it was trying to get me on my back foot with ridiculously high monthly payments so I would just accept the lowest tier which was the closest to the agreed upon monthly payment. So I picked the lowest possible one and the payment ends up being $30 more a month than what I agreed to. At this point I don't know what to do, I already gave them a down payment, my wife and kid are hungry after being in the building so long we need to pick up are older kids from after school, so instead of questioning it, I end up "signing". Second mistake. At this point they finally had some motivation to move, there was no paper contract for me to look over, it was all digital on a tablet and you could not look at the entirety of the form without scrolling and they had this clever system that just signs for you with 1 click. And the documents where on a thumb drive that I wasn't able to access until I got home and see how much they screwed us over. Most of you reading this will say I am an idiot, and I agree. But this review is for all those families out there who don't have a lot of time, wife is hungry and running on coffee, kids that are always rushing you. Be careful with this place... The new car seems great on the surface and the kids loved it when they saw it for the first time, and where super excited for all the new space. Unfortunately instead of being excited and joyful about having a new car, we are filled with doubt and left feelings ashamed of ourselves because of the experience we had at Honda of Watertown. More

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Excellent Our Experience at Honda of Watertown was great and easy . We would Recommend to everyone to buy a Car here . Excellent Customer service and Our Sal Our Experience at Honda of Watertown was great and easy . We would Recommend to everyone to buy a Car here . Excellent Customer service and Our Sales Rep George was very knowledgeable and patient. A free full tank of Gas was a nice touch ! More

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New Lease My recent lease renewal was the smoothest I have ever experienced. My sales rep, George Duffy, was extremely accommodating along with Paul Marino and My recent lease renewal was the smoothest I have ever experienced. My sales rep, George Duffy, was extremely accommodating along with Paul Marino and George's supervisor. Having been a repeat customer, along with my wife, proved very helpful in the process, We are now a two CRV family. I am pleased and satisfied with my new CRV and the whole renewal process... More

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Bought Honda Accord Sport Manual via USAA car buying service over Internet. Dealt with Danielle Grasso who honored the price we discussed and did not give me any run around. I received an excellent pric service over Internet. Dealt with Danielle Grasso who honored the price we discussed and did not give me any run around. I received an excellent price on a new car.I dealt with other dealers that would not negotiate or who did not disclose all of the extra charges beyond agreed the purchase price. George Duffy was sales person who went through the workings of the car with me. Very frank, very thorough and honest. This was the easiest and most enjoyable car purchase I have made. I have owned previous hondas (great cars) which I purchased elsewhere. I would recommend this dealer and these individuals to friends and family. More

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We recently purchased a new Civic for our son and as in the past, George Duffy made the experience pleasant and hassle-free. We will continue to deal with George for future purchases. Kathi Patrizi has a the past, George Duffy made the experience pleasant and hassle-free. We will continue to deal with George for future purchases. Kathi Patrizi has always been willing to make our experience with the service department a satisfying and painless experience as well. Carlos Munez is our favorite service rep! Carlos always is patient with our questions and concerns. There is never a problem getting a loaner car if we need it and we appreciate this! Everyone from the guys who greet us, the service reps, mechanics, sales, sales manager and cashiers are true professionals! Jeff Bovi and Louisa Monti-Bovi More

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