Geoff Bosse

I booked two service appts online and had them both cancelled for no reason. I sent an email to Geoff Bosse, Service Director and Elmin Jonuz the Service Manager, and the email was ignored. At no point cancelled for no reason. I sent an email to Geoff Bosse, Service Director and Elmin Jonuz the Service Manager, and the email was ignored. At no point did the dealership reach out to me to tell me why the appts were cancelled. More

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I booked two service appts online and had them both cancelled for no reason. I sent an email to Geoff Bosse, Service Director and Elmin Jonuz the Service Manager, and the email was ignored. At no point cancelled for no reason. I sent an email to Geoff Bosse, Service Director and Elmin Jonuz the Service Manager, and the email was ignored. At no point did the dealership reach out to me to tell me why the appts were cancelled. More

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The service department offers clear feedback and any work that needs to be done and acts in a pleasant professional way. that needs to be done and acts in a pleasant professional way. More

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The Best! Mercedes Benz of Natick is absolutely fantastic! I appreciate the great work service did to my car and the kindness that came with it! Thank you Mercedes Benz of Natick is absolutely fantastic! I appreciate the great work service did to my car and the kindness that came with it! Thank you so much! More

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I feel duped. M-B didn’t tell me they had replaced the engine centrifuge cover just 10K miles ago but they did it again. Price was 5 times what it was less than 3 M-B didn’t tell me they had replaced the engine centrifuge cover just 10K miles ago but they did it again. Price was 5 times what it was less than 3 years ago, same part number. Seems M-B is aggressively pursuing to maximize service revenue at our expense. Talking to service techs is not allowed (because they are afraid they may lose revenue if they tell us the truth?). Losing trust in M-B to be honest with what needs fixed. Getting harder to stick with this brand. Two stars instead of 1 because the quality of work is high (disregarding repeat fixes at 5x the price). More

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My vehicles have been serviced for several years at Mercedes Benz of Natick. I am very pleased and satisfied with the service rendered at this dealership. Brian Breidegam has always been my service con Mercedes Benz of Natick. I am very pleased and satisfied with the service rendered at this dealership. Brian Breidegam has always been my service consultant; he is not only efficient, helpful and experienced, but he also has exceptional communication skills and lot of knowledge to explain why your vehicle require something or to look for answers needed. During this service appointment, I was looking for vehicle maintenance and to correct something I consider it was a safety matter. Brian directed this matter through the service management looking for the right way to fix this matter. Geoff Bosse, service manager, explain to me what to do in order to correct it. The recommendation given worked because the issue got rectified. I highly recommend Mercedes Benz of Natick!!! More

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I have used Mercedes Benz of Natick, MA for service, new brakes/rotors and for flats and other issues for many years now. The work of the service technicians here is excellent- their work will not let you brakes/rotors and for flats and other issues for many years now. The work of the service technicians here is excellent- their work will not let you down, unlike some other places I have tried. The service advisors and their manager are very knowledgeable and easy to work with. They care about establishing a good relationship with their customers, and this alone is a great reason to take your car here for service. The fact that they will fix it well is the cherry on top. I plan on returning the next time I need a repair or service as this is truly a great service department. More

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Service was great, very fast and efficient, communication was terrific, I loved my experience at Mercedes-Benz of Natick. was terrific, I loved my experience at Mercedes-Benz of Natick. More

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