Genesis Cruz
Genesis Cruz at Regal Kia Lakeland
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Genesis Cruz

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.5
142 Reviews
4.5

142 Reviews

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142 Reviews of Genesis Cruz

March 22, 2025

Dealership Rating
Employee Rating

The dealership was nice and the customer service was A+ and my car came back looking brand new. Thank you . More

by Santwan.mays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Regal Kia Lakeland responded

We're delighted to hear that you had a great experience with our team at Regal Kia and that your car came back looking brand new! Thank you for the kind words, and we hope to see you again in the future.

March 22, 2025

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Employee Rating

Not enough seating in waiting area and coffee not very good. Dogs allowed in waiting arra More

by alypar36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Regal Kia Lakeland responded

Thank you for the feedback - we'll certainly take it into consideration for future improvements. Please don't hesitate to reach out the next time our Regal Kia team can be of assistance!

February 21, 2025

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Went in for my service which didn’t take long. Genesis was very polite and explained everything. More

by CHRISTII23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Regal Kia Lakeland responded

Thank you for rating us five stars! The team looks forward to working with you again! - Regal Kia

February 10, 2025

Dealership Rating
Employee Rating

This dealership is reliable and is always there for your vehicles needs. They have a friendly staff who is always courteous and professional More

by JLOVE244U
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Regal Kia Lakeland responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Regal Kia has been reliable and professional in meeting your vehicle needs. We appreciate your support! Safe travels!

January 31, 2025

Dealership Rating
Employee Rating

Good everytime myt Bueno siempre que voy servicios sobresaliente estos conformed cob este Dealer kia More

by ELMARAVILLOSOPR
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez

Jan 31, 2025

Regal Kia Lakeland responded

¡Gracias por calificarnos con cinco estrellas! Esperamos verte la próxima vez. - Regal Kia

January 21, 2025

Dealership Rating
Employee Rating

It's a great dealership I just wish the after care with customers was a bit better . My windshield wiper blades were damaged for whatever reason when I left the lot and I brought this to the attention of t More

by maxdeadmonkey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Mahr, Meleke Dennis , Austin Hernandez has done a great job following through with additional sales related compa that were made during the deal for both vehicles

Feb 03, 2025

Regal Kia Lakeland responded

Thank you for sharing your feedback. We're glad to hear that you had a positive experience overall, but we're sorry to learn about the issue with your windshield wiper blades. We'll make sure this is addressed with our service department and encourage you to reach out directly if you'd like us to address it in greater detail. Thanks again, Cris Aviso - General Sales Manager - 8633330518

January 16, 2025

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Getting my cars serviced is always quick and easy, especially being able to schedule it online! Had some warranty work done on 2 of my cars and they do a great job from start to finish. More

by timasch4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Regal Kia Lakeland responded

We're delighted to hear that your service experiences at Regal Kia have been smooth and efficient! It's great to know our online scheduling is making things easier for you. Thank you for trusting us with the care of your vehicles!

January 10, 2025

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He was nice very patient and helfull i wil recommended him.great working with him More

by mannyvazquez9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Orlando Lopez, Pablo Moreira

Jan 10, 2025

Regal Kia Lakeland responded

Thank you for your support of the Regal Kia team, Manny! We hope to see you again in the future!

January 02, 2025

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⭐⭐⭐⭐⭐ I am very grateful for the excellent customer service I received at the Regal Kia Lakeland location! I especially want to highlight Jeremy, who was incredibly attentive and professional throughou More

by Vilmarilys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Regal Kia Lakeland responded

Thank you for the glowing review! We're delighted to hear that Jeremy provided such exceptional service at Regal Kia. We appreciate your recommendation and look forward to serving you again in the future!

December 31, 2024

Dealership Rating
Employee Rating

Professional but needs to work on follow-up and actually inspecting vehicles. I went back for the “certification “ and they checked that they checked the oil and fluids abs I was 2 quarts low and had no was More

by Morse3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Jan 02, 2025

Regal Kia Lakeland responded

Thank you for the feedback about your recent visit here at Regal Kia. We appreciate the positive note on professionalism and will address the follow-up and inspection concerns with our team to help improve our service moving forward. Your input is invaluable in helping us serve you better!

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