Genesis Cruz
Genesis Cruz at Regal Kia Lakeland
Refer Me

Genesis Cruz

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

Contact Me
4.4
133 Reviews
4.4

133 Reviews

Write a Review

133 Reviews of Genesis Cruz

December 16, 2024

Dealership Rating
Employee Rating

Good service, professionalism and very friendly Waiting times are short, they are very communicative and always help to fiend the best solution. More

by fleet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez

Dec 17, 2024

Regal Kia Lakeland responded

Thank you for sharing your positive experience with us at Regal Kia! We're delighted to hear that our team provided professional and friendly service, along with efficient communication. We appreciate your support!

December 14, 2024

Dealership Rating
Employee Rating

Have been using Regal for years! Greg and Jeremy has taken care of me and do an excellent job! More

by grnrwatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Regal Kia Lakeland responded

We're so glad to hear it! Thank you for rating us five stars! – Regal Kia

December 07, 2024

Dealership Rating
Employee Rating

Great service never have a problem doesn’t matter who the service technician are always helpful More

by julyluvchild23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Regal Kia Lakeland responded

We appreciate the great review and look forward to serving you again! Thank you! - Regal Kia

December 05, 2024

Dealership Rating
Employee Rating

Great service team, thank you Genesis for your prompt friendly service! Vehicle was done in half the time estimated! More

by BEN5262
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Dec 06, 2024

Regal Kia Lakeland responded

We're delighted to hear that Genesis and our Regal Kia service team exceeded your expectations with their prompt and friendly assistance. Thank you for choosing us, and we look forward to serving you again!

December 02, 2024

Dealership Rating
Employee Rating

Good attempt. Good service everything is ok Service request is good. Is recommended for others people More

by magalydiaz935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez

Dec 02, 2024

Regal Kia Lakeland responded

Thank you for recommending Regal Kia! We're glad to hear that everything met your expectations. We appreciate your support!

December 02, 2024

Dealership Rating
Employee Rating

Service rider never came out to tell me my car was ready had to find out for myself. I asked another service rider to check me out. We looked for the service rider could not find her, even though the final More

by johnnynapa48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Regal Kia Lakeland responded

Johnny, I apologize for the lack of communication and attention you experienced during your visit. We strive to provide respectful and attentive service, so it's disappointing to hear about this oversight. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

November 24, 2024

Dealership Rating
Employee Rating

Service is always great. It's always clean in the waiting room. I always get waited on. More

by DaJoQuim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 22, 2024

Dealership Rating
Employee Rating

Very professional and transparency, helpful,accommodating and patience. I would love to recommend a friend or family member at Lakeland KIA. More

by janicew876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Gelpi

November 22, 2024

Dealership Rating
Employee Rating

I have owed 3 kia 2 from Brandon kia I will always buy from Lakeland kia the honestly there is great I will be back to again pleas stay honest so far so good the service department is great thanks More

by fordproud1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 22, 2024

Dealership Rating
Employee Rating

The person whom cared for my car, Cinderella, she is awesome. Every time I come here they all take good care of me making me feel welcomed and letting me know every step of my car. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (268 Vehicles)

new 2025 Kia Sportage car, priced at $33,758
2025 Kia Sportage
new
White exterior
8-Speed Automatic
AWD
new 2025 Kia Telluride car, priced at $41,346
2025 Kia Telluride
new
Gray exterior
8-Speed Automatic
FWD
new 2025 Kia Sorento car, priced at $34,713
2025 Kia Sorento
new
Gray exterior
8-Speed Automatic
FWD
new 2025 Kia K5 car, priced at $28,334
2025 Kia K5
new
Gray exterior
8-Speed Automatic
FWD
new 2025 Kia Sportage car, priced at $31,694
2025 Kia Sportage
new
Blue exterior
8-Speed Automatic
FWD
new 2024 Kia EV6 car, priced at $37,268
2024 Kia EV6
new
Blue exterior
1-Speed Automatic
AWD