Gay Otey | Page 3

this dealership always takes good care of us. We have had issues at a different location but the Henderson Toyota is hands down the best. We have had issues at a different location but the Henderson Toyota is hands down the best. More

by JULI.77 Verified Customer Verified Customer

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I made an appointment with Mr. Santos a week in advance to service the 2021 Silver Certified RAV4 XLE purchased in April. Appointment was scheduled for Oct 2 to resove some of the Santos a week in advance to service the 2021 Silver Certified RAV4 XLE purchased in April. Appointment was scheduled for Oct 2 to resove some of the pending issues that needed their attention: multiple stains in each car seat (upholstery), scratches on both sides of the car, crumbs in the gap areas of the of the interior (console), etc. Mr. Fortunato already said that they will not fix the big scratch in the back, because it will cost too much money. I called Jordan 2 days before to confirm the appointment, but he was acting different, he was not nice as his usual. When my daughter arrived for the appointment, she was greeted by Kai S, and when he went to tell Jordan that my daughter was there, Jordan told him that he did not know anything about it. My daughter called me about it, and I was ready to call Gay Otey, but Kai took care of everything; he was great! The change of attitude of Mr. Santos changed, I believe it happened after I texted Mr. Joe Fortunato, our internet sales rep, because I asked him abt the missing car mats. He has been telling me that they have been on order since May, which I know believe was a lie. On Aug 1, I texted him asking abt the car mats again, and he said that they were still on order. Because I did not believe him, I called another Toyota dealership, and they told me that they are in stock, and it takes on TWO DAYS to arrive. When I contacted Mr. Fortunato again on Aug 20, he said that they should be there and thought I already picked them up, how could have picked them up, if they had been out of stock, on order since May? Then, he said he said he was going to check, and never heard from him again. He did not check nor confirm about the car mats. I contacted him one last time on Sept 28, told him that we scheduled the car service for Oct 2, to drop the car mats with Jordan, but he never did. All this time, Mr. Fortunato lied to me about the car mats. He made me waste of lot of our time going there, contacting him, etc. The side scratches are still there, there is noise, when the car going on reverse. I had to call Gay Otey, and she took care of the car mats right away, so there we had to make another trip to pick up the mats. If I knew I was going to have such a bad experience with FIndlay, I would have never bothered going there to get a car, Mr. Fortunato was very persistent and offered several good deals that at the end, ended up being only one deal, free registration. The only good communication was before I decided to go to Findlay, and for a little bid after the transaction, he was good, but then after I found all these issues, what you expect? A Toyota Certified Vehicle must pass the 160-point inspection... I think somebody just checked them all without even really looking, because there is no way, they missed: chip in the driver's side windshield, big scratch on the back, several scratches, so many stains in each car seat (you have to be blind, not to see them), missing car mats, etc. I do not think, I will ever buy another car with Findlay, worse car shopping experience ever. Not to mention, that after putting the $8K downpayment, your finance person, Aaron, refused to give me copies of all the documents I signed. I hope that problem when the car is in going on reverse does not get worse, because I will be contacting Toyota Corp again. Stll have to provide reviews in social media. More

by alicuan7 Verified Customer Verified Customer

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Bought the very first Vehicle that Findlay Toyota every sold before they even opened their dealership From Gay Otey while she worked out of a construction trailer and was even honored by them in a commerci sold before they even opened their dealership From Gay Otey while she worked out of a construction trailer and was even honored by them in a commercial during Superbowl in a picture with our family and the vehicle we bought. We have always been treated like V.I.Ps and the service has always been great and have boughten several more vehicles will always trust them More

by DJSHOME Verified Customer Verified Customer

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Do to prices can’t get new car you need to increase trade in value. Need more new cars to test. I like Toyota but may go to another brand With better prices for loyal customers. in value. Need more new cars to test. I like Toyota but may go to another brand With better prices for loyal customers. More

by DPJLAKERS Verified Customer Verified Customer

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Findlay’s is the ONLY Toyota dealership I will do business with. Have been doing business with Findlay since the early 2000s. When you are dealing with the best why would you go anywhere else? business with. Have been doing business with Findlay since the early 2000s. When you are dealing with the best why would you go anywhere else? Emilio Sepulveda provides impeccable service! The Sales personnel have complete knowledge of their products and do their due diligence to see that you are pleased with the vehicle chosen. Doron Bodinger is an excellent finance agent taking the time to make sure you understand your contract, in depth. Mike Stehli, Sales Manager, is amazing! He can make the impossible, possible . . . If and when Mike retires, Findlay will be hard pressed to find a Sales Manager to replace Mike. Mike’s knowledge is an accumulation of years in the industry and an astute understanding of how to successfully close contracts. I can honestly say, from the front of the house to the back of the house, Findlay’s is the best. No wonder they are one of the most successful dealerships, actually, best in the West! More

by nevadaraven Verified Customer Verified Customer

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Daniel Lopez took care of finally getting my second key fob. I kept getting the run around when I would call or email asking for the fob. I bought the car on May 4, 2024 and called the dealership several t fob. I kept getting the run around when I would call or email asking for the fob. I bought the car on May 4, 2024 and called the dealership several times asking for my second key fob. Finally I called Toyota customer service and to my surprise they said my key fob was at Findlay Toyota. I jumped in my car and drove over there. When I talked to the service guy he said my second key had not been ordered. So I showed him the case number. :) with that he was able to find me a key fob. Then I was told I was actually getting someone else’s key and that Findlay was going to order another customer a key using my vin number. ??? Not sure what that is about but I’ve now got both my keys so I’m happy. One of the funny things about this is that when I traded my old Avalon in to buy this vehicle I was pressured to go home immediately and get my second key to Findlay that day. This was after being at the dealer for 6 hours haggling over the terms of my new purchase. I was exhausted and had dinner reservations that I was rushing to get to. Like really? I had to rush to bring my 11 year old key to them but it was ok for them to make me wait 4 months for my second key? Not really sure I’ll deal with Findlay again. There’s another Toyota dealer across town. It’s a lot further away but I don’t get the runaround from them. More

by Elizabeth lilly Verified Customer Verified Customer

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Antwaun Bynum is a wonderful and very knowledgeable sales representative. Findlay Toyota is the best. representative. Findlay Toyota is the best. More

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The dealership was nice had a lot of people there easy to find your way around. Had cold water. find your way around. Had cold water. More

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It took Findlay 22 days to make a simple repair to my RAV4 liftgate. After a week waiting for parts to come in they dropped the ball and forgot about the car for 2 weeks. So from diagnosis (which cost $7 RAV4 liftgate. After a week waiting for parts to come in they dropped the ball and forgot about the car for 2 weeks. So from diagnosis (which cost $74 in addition to the repair itself) to completion, more than 3 weeks. More

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Awesome dealership I send everyone that needs a car to this place. Antwon Bynum is the best salesman super honest and follows up after the sale. I have bought a lot of cars from him this place. Antwon Bynum is the best salesman super honest and follows up after the sale. I have bought a lot of cars from him More

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