Gavin Lawson
Gavin Lawson at Skyline Ford

Gavin Lawson | Page 8

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.2
327 Reviews
4.2

327 Reviews

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327 Reviews of Gavin Lawson

August 30, 2024

Dealership Rating
Employee Rating

It was a great experience and I will continue to do all my services at Skyline Fird! More

by NICELYDUNNWANGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2024

Skyline Ford responded

Thank you for choosing Skyline Fird!

August 27, 2024

Dealership Rating
Employee Rating

They always do a great job with my vehicle, and are pleasant to work with! More

by ashley_0942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mel Wangler

Sep 20, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 24, 2024

Dealership Rating
Employee Rating

Sales is a great bunch of guys , but the paperwork has turned it into an excessively long process. Service dept is top notch. Need a bench outside so I can enjoy fresh air while waiting More

by SCHMITZTIMBER
Recommend Dealer
Yes

August 17, 2024

Dealership Rating
Employee Rating

Seem to have fixed the alignment issue with my new truck. Steering wheel is straight now. More

by jimanddebvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Philips

August 15, 2024

Dealership Rating
Employee Rating

Very courteous, helped determine problem quickly and getting back to me. Very, very helpful. Awesome More

by christianwilliamson19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 14, 2024

Dealership Rating
Employee Rating

Skyline is great at keeping me informed about what my vehicle needs and when it should be done. More

by L.GOULDSMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 08, 2024

Dealership Rating
Employee Rating

Gavin was not personable. I left 2 messages for him that were not returned, due to the report card I received. Gavin never expressed anything to me. More

by jpskko5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

Skyline Ford responded

Thank you for your feedback regarding your visit. We take communication seriously and we are sorry you didn't receive the 5-star communication we know you expect. We will dial it in and make sure your next visit is worthy of all 5-stars.

August 06, 2024

Dealership Rating
Employee Rating

Skyline and its service team are fantastic to work with. I drive an hour and twenty minutes because they are worth it. More

by kelliversteeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez, Jim Agur

Sep 25, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 06, 2024

Dealership Rating
Employee Rating

Gavin needs to be more consumer friendly . I have a car with 45k miles and transmission issues which were covered but now have a 800* rental bill next body wants to talk about More

by Syndeesu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim Agur

Aug 06, 2024

Skyline Ford responded

Thank you for bringing this to our attention. We're sorry to hear about your experience and the inconvenience it has caused. Please reach out to our Service Manager, John Marr, by email at johnmarr@skylineforddirect.com so we can assist you further and address your concerns.

August 06, 2024

Dealership Rating
Employee Rating

Never use them. I took my truck in for routine maintenance. They didn't rotate the tires, didn't add DEF. Told me my batteries were low. I went out the next day More

by kmurphy.np
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mel Wangler

Aug 06, 2024

Skyline Ford responded

Thank you for sharing your experience with your recent service visit. We'd love to try and earn back your trust in our service. Please reach out to our Service Manager, John Marr, by email at johnmarr@skylineforddirect.com so we can assist you further and address your concerns.

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