Gavin Lawson
Gavin Lawson at Skyline Ford

Gavin Lawson | Page 6

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.2
327 Reviews
4.2

327 Reviews

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327 Reviews of Gavin Lawson

November 06, 2024

Dealership Rating
Employee Rating

Amazing service by the service department! Will never take my vehicle anywhere else to be serviced! More

by benjimanwade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 05, 2024

Dealership Rating
Employee Rating

Good service nice people close to home enjoy coming here for everything I need for my vehicle More

by timg1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 03, 2024

Dealership Rating
Employee Rating

Service is great and very friendly. It’s a little to expensive is my only complaint. More

by LESLIID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 31, 2024

Dealership Rating
Employee Rating

Fast and friendly service. They communicated everything with me about the price of the oil change. More

by DAWN.CURRISTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 25, 2024

Dealership Rating
Employee Rating

Service department is great. Wish that service and body shop communication was better. Loaner car area has gotten better but communication is always not issue. More

by WESSROWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Marr

Dec 04, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 24, 2024

Dealership Rating
Employee Rating

I happy with the service Skyline Ford did on my truck. Thank you very much More

by David.a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 20, 2024

Dealership Rating
Employee Rating

After my oil change I received paperwork identifying issues with my truck but no one discussed or followed up with solutions or cost to fix. A few days later I get a call asking to do an online review. More

by steely_scholar_0u
Recommend Dealer
No
Dec 18, 2024

Skyline Ford responded

Thank you for sharing your experience. It’s disappointing to hear that while our team identified issues with your truck during the oil change, no one took the time to discuss solutions or provide a follow-up. Clear communication and proactive service are essential, and we missed the mark here. We understand your frustration with being asked for a review without first addressing your concerns. Your feedback highlights an area where we need to improve, and we will share this with our leadership team to ensure our focus remains on providing exceptional customer care rather than prioritizing reviews.

October 18, 2024

Dealership Rating
Employee Rating

We quick and everyone was so friendly and helpful also very dog friendly. Also a good experience More

by GOFASTTURNLEFT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 16, 2024

Dealership Rating
Employee Rating

Always a pleasure doing business with a top notch business like sky line Ford. Your staff are always friendly and very professional. More

by Comptonj032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 15, 2024

Dealership Rating
Employee Rating

excellent service. Friendly and respectful to customers. Truthful review of required maintenance of my vehicle. More

by Fredthompson90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

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