Gavin Faust
Gavin Faust at W&L Subaru
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Gavin Faust

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
65 Reviews
4.8

65 Reviews

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65 Reviews of Gavin Faust

October 28, 2024

Dealership Rating
Employee Rating

Awesome people ! Great service ! Definitely the best Subaru dealer in the area and would only recommend w and l Subaru ! More

by randy
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams

Oct 29, 2024

W&L Subaru responded

Thank you, Randy!

October 27, 2024

Dealership Rating
Employee Rating

Good job got it done in a good time frame so far so good will keep going back More

by mikekristy12
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Recommend Dealer
Yes
Oct 28, 2024

W&L Subaru responded

Thank you for your review!

October 24, 2024

Dealership Rating
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Very courteous and knowledgeable Based on my experience I would recommend W&L service department to friends More

by dengel1053
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Recommend Dealer
Yes
Oct 24, 2024

W&L Subaru responded

Thank you for the 5-star ratings!

October 17, 2024

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Tony is the best. He is very helpful and kind. Thank you for your great service. We appreciate it very much. More

by yrnstock62
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Recommend Dealer
Yes
Oct 17, 2024

W&L Subaru responded

Thank you so much for the 5-star ratings! Have a great day!

October 06, 2024

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Great dealership, excellent staff. You are treated like family. Services are fully explained. Will continue going there. More

by etdesign
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Recommend Dealer
Yes
Oct 07, 2024

W&L Subaru responded

Thanks so much for the review! See you next time!

October 03, 2024

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Honestly the best vehicle service I've ever received. Everybody was kind and courteous and I was never let wondering what was going on or when the vehicle would be done as I was given updates and notific More

by dgoody84
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Recommend Dealer
Yes
Oct 07, 2024

W&L Subaru responded

Thanks so much for sharing your thoughts online! We are delighted to have earned your 5-star ratings!

October 02, 2024

Dealership Rating
Employee Rating

Always welcome to call and. Bring in our vehicle. Explains what is needed after the we talk. Professional and more. A delight to to have confidence in Roy and will dealershi More

by Jimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Marge

Oct 07, 2024

W&L Subaru responded

Thank, Jimbo! We appreciate the feedback!

October 01, 2024

Dealership Rating
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As always, W&L exceeds all of my service expectations. So happy that we bought from W&L Subaru. More

by tovya2me
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Oct 07, 2024

W&L Subaru responded

Thanks for the 5-star review! It is always our pleasure helping you!

October 01, 2024

Dealership Rating
Employee Rating

He handled my service very well. He was cordial and efficient. He took care of all my concerns and the service to my car was well done. More

by algrund
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Recommend Dealer
Yes
Oct 07, 2024

W&L Subaru responded

Thanks so much for reviewing your service experience!

September 29, 2024

Dealership Rating
Employee Rating

Every time I have the oil changed, my oil change tag is never punched. Why give customers this tag when you fail to punch it so you don’t have to give a free oil change. Extremely disappointing More

by Curtis.cooke
Service Price Transparency
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Recommend Dealer
No
Sep 30, 2024

W&L Subaru responded

Hi Curtis, we're very sorry that we missed your oil change punch tag. We definitely want our customers to get the free 5th oil change. Anytime you are in for service, feel free to ask your service advisor where you stand oil-change-wise, and they will be happy to look up your records and let you know how close you are to the free one and update your punch tag. Here is what we have for you right now for your 2022 Impreza (4S3GKAB6XN3611031) 3/21/23 - 3635 miles - W&L paid, 1/12/24 - 11645 miles - customer paid, 9/10/24 - 16183 miles - customer paid. So it looks like you would pay for two more, and then the one after that would be the free one. Again, we are sorry we missed your punch tag. If you have any other questions, just let us know! Thanks and have a great day!

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