Gary Thiem

STAY AWAY - Fraudulent CPO Certification & Terrible Service Bought a "certified" 2019 RAM 1500 Limited with supposed 125-point inspection. Within 2 months, multiple critical issues: Safety Fa Service Bought a "certified" 2019 RAM 1500 Limited with supposed 125-point inspection. Within 2 months, multiple critical issues: Safety Failures: Truck went into limp mode on freeway with THREE simultaneous errors - throttle control, stability control, and collision warning all failed. Independent shop found MAP sensor barely plugged in, air filter disconnected, loose battery terminals - all from Carl Burger's careless work. Undisclosed Collision Damage: Body shop discovered extensive prior accident damage (bumper to rear door) with amateur repairs: dust in paint, peeling clear coat, mismatched parts, visible blend lines. NEVER disclosed during sale. Service Department Failures: Returned twice for squeaking suspension. First visit - denied issue existed. Second visit - sprayed silicone as temporary fix instead of proper repair. Complained twice about folding mirrors before they bothered fixing them. Hidden Charges: $900 GlassCoat protection plan never disclosed - discovered later reading contract. Dashboard Defect: Leather dash waves when cold, only looks normal when heated. Shown truck in afternoon when defect was hidden. Dismissive Attitude: Service staff treats customers like they know nothing. Receptionist is unprofessional and barely understandable. Their "125-point inspection" is fraudulent. This is systematic deception, not isolated mistakes. Filed complaint with RAM Corporate. Considering legal action. Do not trust their CPO certification process. More

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Finance manager did a great job accommodating ny needs, sales was also very helpful Happy with tgem sales was also very helpful Happy with tgem More

by salvadorlombroso Verified Customer Verified Customer

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Amazing customer service and straight to the point. In and out of the dealership in no time. In and out of the dealership in no time. More

by jessaglass Verified Customer Verified Customer

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I'm a repeat customer and always get great service when purchasing a new vehicle. purchasing a new vehicle. More

by Mitch Verified Customer Verified Customer

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Brandon took very good care of me during the whole process. One of the easier car buying experiences I’ve had. process. One of the easier car buying experiences I’ve had. More

by addynkeith Verified Customer Verified Customer

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Very courteous, kind and friendly. Helped me make the experience hassle free and with confidence. Big thanks to all the team. Helped me make the experience hassle free and with confidence. Big thanks to all the team. More

by pjquiles1 Verified Customer Verified Customer

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This was the best car buying experience I've ever had. Preston was pleasant and very professional. He was able to meet my needs in a timely manner. I'm so happy with my purchase and will recommend that Preston was pleasant and very professional. He was able to meet my needs in a timely manner. I'm so happy with my purchase and will recommend that anybody looking to purchase a vehicle should go see Preston at Carl Burger Dodge. More

by tamaracollins619 Verified Customer Verified Customer

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These guys are bad xxx. I was in and out in a couple hours. Finance process is super streamlined. I'm definitely going to be using them in 13 months lol I was in and out in a couple hours. Finance process is super streamlined. I'm definitely going to be using them in 13 months lol More

by beebeekallo2323 Verified Customer Verified Customer

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Very helpful service. I was able to be in and out. Good price for the vehicles that we purchased. Very happy outcome for my wife and myself.. Thank you guys. I was able to be in and out. Good price for the vehicles that we purchased. Very happy outcome for my wife and myself.. Thank you guys. More

by rodrigodelgado8387 Verified Customer Verified Customer

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Great experience. Didn’t take much time to find a car and drive off the lot. Didn’t take much time to find a car and drive off the lot. More

by gabrielahorvill Verified Customer Verified Customer

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