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Gary Nelson
Gary Nelson at Coastal Kia
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Gary Nelson

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.8
238 Reviews
4.8

238 Reviews

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238 Reviews of Gary Nelson

November 17, 2024

Dealership Rating
Employee Rating

Very customer focused. Efficiency abounds. Cleanest, neatest service garage I’ve ever seen. Schedulers are knowledgeable, friendly and excellent communicators. All in all More

by michaeljdenningeR.12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Coastal Kia responded

Thank you so much! Your five star rating and amazing compliments are greatly appreciated. We love the feedback including, "very customer focused... efficiency abounds... and excellent experience." We feel like we are "very customer focused" and it was thoughtful of you to recognize our efforts. Thank you for choosing Coastal Kia!

November 17, 2024

Dealership Rating
Employee Rating

All was handled professionally. My visit was pleasant, as always. Bob and other associates were very helpful. More

by ARUS.ARAMYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Tomlin, David Knowles

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Nov 18, 2024

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and compliments for our Service Consultant Bob Tomlin. We love the feedback including, "all was handled professionally,.. my visit was pleasant, as always." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

November 10, 2024

Dealership Rating
Employee Rating

I always get great service at Coastal Kia. The service department is on top of their game. More

by Rollinstim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Tomlin

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Nov 11, 2024

Coastal Kia responded

Thank you for the gracious comments and high marks! We appreciate your service review and loyalty to our facility. It was thoughtful of you to give our Service Consultants Bob Tomlin and Gary Nelson such high marks. We love the feedback including, "I always get great service at Coastal Kia." We are here if you need anything. Thanks again!

November 08, 2024

Dealership Rating
Employee Rating

always does great work! Will never take my car anywhere else! plus everyone is always super nice More

by PAYTONFRANCIS219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Darren Gokey, Tony Kirschner, David Knowles, Jay Turner, Barbara Ness, Aubrey Madison

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Nov 11, 2024

Coastal Kia responded

Wow! Thank you! We sincerely appreciate your loyalty and amazing review. We love the feedback including, "always does great work...everyone is always super nice." We are here if you need anything. Thanks so much.

November 08, 2024

Dealership Rating
Employee Rating

My vehicle was taken at the scheduled time and completed in the time frame I was given. More

by sksanders0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Gary Nelson. It was thoughtful of you to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

November 07, 2024

Dealership Rating
Employee Rating

Fast, effective, efficient and friendly. Thank you~ Will bring my Hyundai in for service soon! More

by ronriggs928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Coastal Kia responded

Thank you for the five star review and compliments for our service department. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "fast, effective, efficient and friendly." Please do not hesitate to reach out to our service team if you need us. Thanks again!

November 06, 2024

Dealership Rating
Employee Rating

First service last Monday got car home had large oil leak, car has 5600 miles on it And now it’s back at Coastal. More

by garyr3154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Mascavage, Sam Weisman

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Nov 08, 2024

Coastal Kia responded

We apologize for the inconvenience. We appreciate you allowing us to make things right. Thank you for your patience as we addressed the concerns and redelivered the vehicle back to you. Please reach out to our Service Director John Wigger at 910-408-0100 with any additional concerns. Thanks again!

October 31, 2024

Dealership Rating
Employee Rating

Every employee acknowledge you , every one is willing to help if you need to , the place is always clean More

by MRIESCH9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 31, 2024

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our team. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. We are here to help.

October 27, 2024

Dealership Rating
Employee Rating

Very nice and friendly service person. Service began at appointment time and was completed quickly. More

by VERAJANE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 28, 2024

Coastal Kia responded

Thank you. We sincerely appreciate the five star service review and gracious feedback. We love the comments including, "very nice and friendly service person." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 27, 2024

Dealership Rating
Employee Rating

I returned home from an extended time away, & the battery on my car was dead & would not hold a charge. They got me in the very next day to replace the battery. Plus, courtesy van took me where I needed to b More

by HOLLY5012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, David Knowles

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Oct 28, 2024

Coastal Kia responded

Wonderful news! We appreciate the service testimonial and high marks. We are thrilled to hear you were able to enjoy our Courtesy Shuttle experience. Thank you for choosing Coastal Kia for your automotive service needs.

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