Gary Dozier | Page 13

Advisor not happy I did not have appointment said they changed the policy to appt only a month ago, I was still able to get in and out in under 1 hour, do not say if completed recall, not cheap at $92. changed the policy to appt only a month ago, I was still able to get in and out in under 1 hour, do not say if completed recall, not cheap at $92. More

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Transmission rebuild under lifetime powertrain. No problems or hassles whatsoever. Service Advisor Jeremy Huber was fantastic!!!!!! No problems or hassles whatsoever. Service Advisor Jeremy Huber was fantastic!!!!!! More

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I found a clean, comfortable waiting room. There were friendly staff willing to answer question and help with problems concerning Onstar, the radio, or anything else troubling me. friendly staff willing to answer question and help with problems concerning Onstar, the radio, or anything else troubling me. More

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Beautiful facility, nice ND friendly staff from start to finish! Will recommend this Dealership to all! finish! Will recommend this Dealership to all! More

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Best dealership I have delt with for years. There caring for my unit and the way they go out of there way to adjusting to my schedule and needs including up grades I request is fantastic.. I've purchased tw for my unit and the way they go out of there way to adjusting to my schedule and needs including up grades I request is fantastic.. I've purchased two vehicles from them looking to get my wife to be a vehicle soon.. Great job guys!! More

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Extremely professional efficient and caring give these people a raise even if it is lunch treat great dealership gm needs to witness effectiveness of good customer service professionals .Have a nice day. people a raise even if it is lunch treat great dealership gm needs to witness effectiveness of good customer service professionals .Have a nice day. More

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I had a routine service done for an oil change and tire I had a routine service done for an oil change and tire rotation. I was advised that I had an air bag recall and it had to be completed immediately. I had a routine service done for an oil change and tire rotation. I was advised that I had an air bag recall and it had to be completed immediately. When my truck was returned my interior was covered in freeze and my dash had been cracked. They sadly attempted to clean it up which just smeared it around which I didn’t notice until the next day which is when I also found my truck was leaking oil on my driveway that was from my oil filter not being properly installed. It was loose. I made another appointment to have everything fixed and was advised that it would be 100% taken care of which was false. I was then told that I would receive compensation if not through a few services which was false. Then my advisor told me that the service manager told him that he could not help me and I had to accept the truck as is. So I asked if the broken dash would Depreciate the value of my truck and he said he couldn’t answer that 🙄. Sad customer service. If it wasn’t for keeping my warranty I would never use their poor customer service again. Thank you More

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Happy not to have to frequent the service department...but the few times I've been in there...had great service. Solution was a little pricey but happy to get it repaired correctly. department...but the few times I've been in there...had great service. Solution was a little pricey but happy to get it repaired correctly. More

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Predatory Dealership using Lifetime warranties to scam unsuspecting customers. They will find anything they can to get out of warranty work. Then they are all surprised when customers are angry about thei unsuspecting customers. They will find anything they can to get out of warranty work. Then they are all surprised when customers are angry about their poor arrangements. More

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Spoke to a “Troy” on the phone who assured me I was pre approved for financing, stated lenders “were not requiring a down payment “ at this time. Made an appointment the next day, AFTER WORKING NIGHT SHIFT approved for financing, stated lenders “were not requiring a down payment “ at this time. Made an appointment the next day, AFTER WORKING NIGHT SHIFT after arriving, was a completely different story! I’d go somewhere else where you won’t be lied to! The entire reason for applying online is to be PRE APPROVED! Not for you to have consumers information to sell or reach your Quota for the week! Might need to buy your employees a class in ETHICS! More

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