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Gabe Naylor
Gabe Naylor | Page 43
Express Service Advisor
Toyota of Des Moines
1650 SE 37th St.
Grimes, IA 50111
526 Reviews
526 Reviews
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526 Reviews of Gabe Naylor
Verified Customer
November 26, 2024
I am always pleased with the service I get at Toyota and can depend on an honest assessment of what is needed to keep my Toyota in good mechanical condition can depend on an honest assessment of what is needed to keep my Toyota in good mechanical condition More
by DORENEMR54
Other Employees Tagged: Ian Davis, Justin Madison, Jose Jimenez
November 23, 2024
Efficient job on my first maintenance on my Land Cruiser 2024 FE. Got me in early and it was quick to get done and well explain. 2024 FE. Got me in early and it was quick to get done and well explain. More
by rhay7374
Other Employees Tagged: Ian Davis, Justin Madison, Gordon Beecham, Emily Wagner, Jose Jimenez
November 23, 2024
A great example of what customer service is supposed to look like. They’re delivering on their claim to treat their customers differently. look like. They’re delivering on their claim to treat their customers differently. More
by Ted
Other Employees Tagged: Shane Siegle, Ian Davis
November 22, 2024
I don’t live in Iowa but when I travel I make it a point to get my vehicle serviced at this location because I felt like they do a good job and care. However, my feelings have changed based on my last two to get my vehicle serviced at this location because I felt like they do a good job and care. However, my feelings have changed based on my last two visits. The customer service has dropped off and now I have to question their vehicle service. When I arrived just for a scheduled oil change and tire rotation I had zero problems with my tires, in fact I just had them replaced in August. When my service was completed I was told that my tire sensor was broken. When I asked what had happened in the 45 min I was there I was told “I don’t know, it’s not working and we will put a new one in for $250.” I refused and asked to speak to the service center manager. Another person came out and got in my car and tried resetting the sensor. He then told me he needed to drive it and left. When he returned, I assumed he was the manager but never confirmed. He never introduced himself. He asked how long I’ve had the problem. I explained that I never had the problem until this very moment. He then said “I should be grateful because he put it on the machine to check and that usually takes a long time.” When I asked how it got broken while I was waiting he said “I don’t know should we go ahead and replace it” I declined and asked him to please document all of this in my file with the service center. The irony was while I was talking to this person two other people were having similar conversations about a problem they didn’t have when they arrived but now are being told it will cost them to be fixed. And similar to my conversation both of the other service employees keep answering the customers questions with “I don’t know”. The last thing I said to the person assisting me was “I know you don’t care if I come back, but please document this in my file” he said nothing. And that’s truly how I feel about this and other service centers in general, they are busy enough and could careless if you come back. More
by joshua.ortman
Other Employees Tagged: I was never told the name of the manger I asked for
November 22, 2024
Told the service writer I had concerns regarding my vehicle that I wanted looked at. My brakes are squeaking and there is a rattle in my back hatch and the trim is loose. The service writer immediate vehicle that I wanted looked at. My brakes are squeaking and there is a rattle in my back hatch and the trim is loose. The service writer immediately gave me a blow off response regarding the breaks. Watched the inspection video, which neither concern showed being looked at. Service write came to tell me my vehicle was done and said nothing about the concerns I mentioned. I pushed regarding them and was told they didn't find anything during the inspection. Having watched the video I pushed back again. I was told they could take a look at it. Less than 5 minutes later he was back. When I asked what was found I was told that they couldn't spend anymore time on it that day and I was going to need to schedule another appt. Went with the Service Writer and another gentleman looked at it and said the trim was looser on that side but replacing it wouldn't necessarily fix the issue and the rattle is a separate issue even though it is coming from inside the trim. Basically was told warranty might not cover it. The vehicle is 7 months old with 10,000 miles and in perfect shape!!! That is ridiculous. Finally scheduled another appt. That Service Writer was great and agreed the two probably are related. Looked at my paperwork when I got home and found none of my concerns were even on it for a tech to look at them. The Service Writer completely blow my concerns off. Very disappointed with the customer service I received. My husband is a mechanic, so I am not dumb about cars by any means. More
by HAROLDBBRYANT
Other Employees Tagged: Jose Jimenez
November 17, 2024
This was my first time bringing in my new car in for its first oil change, so didn’t really know what to do! They made me feel right at home and answered all my questions . It was such a smooth and pleasant first oil change, so didn’t really know what to do! They made me feel right at home and answered all my questions . It was such a smooth and pleasant experience! More
by NIKKIM1013
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