Gabe Naylor

Told the service writer I had concerns regarding my vehicle that I wanted looked at. My brakes are squeaking and there is a rattle in my back hatch and the trim is loose. The service writer immediate vehicle that I wanted looked at. My brakes are squeaking and there is a rattle in my back hatch and the trim is loose. The service writer immediately gave me a blow off response regarding the breaks. Watched the inspection video, which neither concern showed being looked at. Service write came to tell me my vehicle was done and said nothing about the concerns I mentioned. I pushed regarding them and was told they didn't find anything during the inspection. Having watched the video I pushed back again. I was told they could take a look at it. Less than 5 minutes later he was back. When I asked what was found I was told that they couldn't spend anymore time on it that day and I was going to need to schedule another appt. Went with the Service Writer and another gentleman looked at it and said the trim was looser on that side but replacing it wouldn't necessarily fix the issue and the rattle is a separate issue even though it is coming from inside the trim. Basically was told warranty might not cover it. The vehicle is 7 months old with 10,000 miles and in perfect shape!!! That is ridiculous. Finally scheduled another appt. That Service Writer was great and agreed the two probably are related. Looked at my paperwork when I got home and found none of my concerns were even on it for a tech to look at them. The Service Writer completely blow my concerns off. Very disappointed with the customer service I received. My husband is a mechanic, so I am not dumb about cars by any means. More

by HAROLDBBRYANT Verified Customer Verified Customer

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Nice dealership, but way overcharged for service they provided. $300 for plugs and belt changed. Oil change was ok. Will not be back. provided. $300 for plugs and belt changed. Oil change was ok. Will not be back. More

by SWEETPEADS Verified Customer Verified Customer

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The service was prompt and courteous. I like that there were coffee and doughnuts, too. I like that there were coffee and doughnuts, too. More

by sue13ot Verified Customer Verified Customer

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This was my first time bringing in my new car in for its first oil change, so didn’t really know what to do! They made me feel right at home and answered all my questions . It was such a smooth and pleasant first oil change, so didn’t really know what to do! They made me feel right at home and answered all my questions . It was such a smooth and pleasant experience! More

by NIKKIM1013 Verified Customer Verified Customer

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Very thorough. Wait time was acceptable. After the service of the care I liked the video. Wait time was acceptable. After the service of the care I liked the video. More

by DONALD.ELSE Verified Customer Verified Customer

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They did a Good Job my car works great now thank you so much guys much guys More

by LIZBAIRE23 Verified Customer Verified Customer

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TOYOTA- Grimes, IA. “GREAT” - Great Dealership & I Love My TOYOTA; I Never Have Problems With My TOYOTA!!! “GREAT” - Great Dealership & I Love My TOYOTA; I Never Have Problems With My TOYOTA!!! More

by jeaNnine.wedemeyer@gmail.com Verified Customer Verified Customer

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Excellent service and excellent quality service work done. Car was done on time. No problems what do ever done. Car was done on time. No problems what do ever More

by MDSWEDDELL Verified Customer Verified Customer

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Prompt, polite employees, willing to explain whatever I needed. I also appreciate that they accommodated me picking up my car after hours. needed. I also appreciate that they accommodated me picking up my car after hours. More

by nursehaworth Verified Customer Verified Customer

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Quick, fast friendly service everytime you service one of our vehicles. We will definitely refer friends to your business. Thank you. our vehicles. We will definitely refer friends to your business. Thank you. More

by bobbijo.moritz Verified Customer Verified Customer

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