GREG MOORE

Chris Redman of Tom Wood Ford has always provided excellent service for my 2014, and now, my 2024 Ford Mustang. Twenty years ago, Phil Caldwell, and the Tom Wood Ford Service Department, is what sold excellent service for my 2014, and now, my 2024 Ford Mustang. Twenty years ago, Phil Caldwell, and the Tom Wood Ford Service Department, is what sold us on Tom Wood Ford in the first place. And that is precisely why we purchased a 2014 Ford Taurus and 2014 Ford Mustang in August of 2014. We remain satisfied with our purchases, we continue to return every 5,000 miles, and we rely upon Tom Wood Ford. More

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I had an incredible experience at Tom Wood Ford while purchasing my 2024 Ford Bronco. The staff was exceptionally friendly, making the entire process enjoyable. The trade-in was seamless, and they kept m purchasing my 2024 Ford Bronco. The staff was exceptionally friendly, making the entire process enjoyable. The trade-in was seamless, and they kept me well-informed with timely follow-ups after ordering. Overall, a great buying experience. More

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Greg, sales rep, was knowledgeable about the vehicle and the industry. He was transparent about trade in value of our car and the negotiation parameters of the new car. I will send family & friends to Greg! the industry. He was transparent about trade in value of our car and the negotiation parameters of the new car. I will send family & friends to Greg! I did not appreciate being told we don’t have coverage, multiple times, after declining the warranty from the finance team (not Greg). We may not recommend Tom Wood Ford because of this. More

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Good afternoon, I had purchased a vehicle from the Ford Dealership on 96th street last Thursday 5/11. After taking the initial test drive on the vehicle, I pointed out to our salesman, Greg, that the left Dealership on 96th street last Thursday 5/11. After taking the initial test drive on the vehicle, I pointed out to our salesman, Greg, that the left rear brake smelt very hot. You could feel and see the heat coming off of the brakes. He immediately said he was going to take the vehicle to service and have them looked at. We knew this was the vehicle we had wanted. So we decided even though there was an apparent issue with the brake, we wanted to see what the financing looked like and possibly move forward in the purchase of the vehicle. Our salesman had said, that he had talked to the used car manager about the issue and said his response was a reluctant agreement to the repair. Salesman was sure they was going to end up replacing the caliper or brake components and the estimated repair cost was nearly $1,000 and we could pick the vehicle up in around 2 days. (I’m not understanding why he had a “reluctant” response to what could be held as a serious safety issue, this almost made me walk away from the deal entirely). This obviously made us feel some reassurance that the issue that had been pointed out was going to be addressed even with the reluctance from management. Upon negotiations, we brought up the idea that if they were to drop the suggested repair cost of the vehicle off of the asking price of the vehicle, we would do the repairs ourselves. The salesman took the generous offer to the sales manager and he quickly said that the brakes were fine and they had found a piece of debris in the caliper and hindered the caliper from releasing. We took them at their word, so we moved forward with the deal. Once we got the vehicle home, we had the same issue with the brakes. Very hot with steam coming off of the wheel/brake area. So I decided to take actions on it, I had ordered a brake caliper and brake line from a local dodge/ jeep dealer. I took apart the caliper, checked the slide pins, looked like they haven’t been off in a while. The rubber dust boots that the slide pins are in was still stuck to the pins. I cleaned them and lubed them. Now the vehicle is safe, and stops correctly without any heat buildup like before. I had decided to contact the dealer and let them know of our recent endeavors since the purchase of the Jeep. The first person I talked to was the used car manager. It wasn’t a very pleasant conversation. He was rude and very aggressive. He agreed that the brakes were very hot after the test drive and he swore that he was back there when they took the caliper apart and that no more heat had been building up. I told him that I don’t believe they were inspected to the degree he had said due to the nature of the slide pins I found. He told me that I should have brought the vehicle back if we had issues with it. (A overheating brake of all things). I feel I was correct in making the repair myself to avoid getting in an accident and possibly causing harm to someone.(also, I had already pointed out the issue with the brake, they had their opportunity to repair it and they failed, so I have doubts in their service department). I had asked him if they would be willing to refund me my cost of the parts I had in the vehicle. And he said no, if we had taken the vehicle into them again, he would have. I simply did not understand his way of thinking. I was no was going to put my family in a vehicle knowing the brakes were faulty. So had told him I planned on reaching out the the General Manager and he said I’m more than welcome to and they he didn’t have his extension. After this depressing phone call had ended, I decided to call the service manager instead and had informed him of the situation. He had no knowledge of the vehicle having the brakes looked at. And said he was going to look into it. I am only left with the determination that they have lied to me about checking the brakes and have no intention in making things right. More

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Doing business with tom Wood is so fantastic, and I love the approach of Mr Justin Broeker the approach of Mr Justin Broeker More

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I bought a Ford Focus 2014 in2015. They knew they sold me a lemon. I just didn't know what that look meant to the other salesman until later. Clutches replaced at least twice a yr starting in 2014 from the 2 a lemon. I just didn't know what that look meant to the other salesman until later. Clutches replaced at least twice a yr starting in 2014 from the 2nd month I had it. The worse running car I have read drove. Ever! Now the warranty is up with no resale value for the Focus because everyone knows they are crap now.Ford Wood are shameful. More

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Amazing 10/10I’d give Greg Moore six stars if I could! Amazing 10/10 I’d give Greg Moore six stars if I could! Greg made it super easy to get myself taken care of. The best! Amazing 10/10 I’d give Greg Moore six stars if I could! Greg made it super easy to get myself taken care of. The best! More

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One of the most pleasant dealership I ever walked into the Allie and the finance manager was so nice and they took care of me I walked out with a smile and very pleased thank you for everything I give you the Allie and the finance manager was so nice and they took care of me I walked out with a smile and very pleased thank you for everything I give you 100% rating the best.😊 More

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Awesome... great staff and gorgeous facility I Love the way they handle business and love the lifetime powertrain I would recommend everyone to visit Tom Wood Ford on there next purchase I Love the way they handle business and love the lifetime powertrain I would recommend everyone to visit Tom Wood Ford on there next purchase More

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