GARRETT STEVENS

This salesman was so helpful but not pushy. He really listened and helped us find exactly what we were looking for. We are so happy. Garrett went above and beyond for us. Very happy with Suburb He really listened and helped us find exactly what we were looking for. We are so happy. Garrett went above and beyond for us. Very happy with Suburban Farmongton Hills. More

Report | Print

Garrett Stevens was a pleasure to work with. He was honest, and it was nice that he shared some of his working experiences with me during my visits. He was a good listener and answered all of th He was honest, and it was nice that he shared some of his working experiences with me during my visits. He was a good listener and answered all of the inquiries I had in the purchase of my used 2006 Toytota Sienna. It had been over 20 years since I purchased my last used vehicle and much has changed technologically since then. For older customers such as me, it would have been helpful if Suburban Toyota of Farmington Hills would have explained some of the newer features which came with my 18 year old used vehicle as many of these features were new to me and I had to search the internet to find out about some of them. I imagine if I had contacted the dealership they would have taken the time to explain some these features, but it would have been more helpful if someone would have sat in the vehicle with me at the time of closing and explained the operation of all the levers and knobs. The owners manual was helpful in learning how to operate my new used vehicle, but I am guessing that older customers like me find it frustrating to read (where are my glasses) these somewhat lengthy owners manuals to figure out how things work. Another helpful tool that the dealer could have provided me with would have been a listing of all the reference websites that Toyota owners have identified in forums over the years which are very helpful in answering some of my vehicle specific questions. I also believe that all Toyota dealers should take close up photographs of the driver's side identification door plates and post these photographs on their vehicle sales website(s). There is much important information on these door plates just in case the prospective customer wants to know the specific Color Code (C), Trim (TR), Axle (A), and Transmission (TM) of the vehicle before them make their final purchase. I believe it would also be helpful for older customers such as myself to only be contacted by one sales associate throughout the entire purchasing process. With all of the scammers operating in the world today sometimes older people get confused if too many emails or telephone calls are sent to them from the same dealership. And lastly, please get rid of your bots. Humans are much more helpful and interesting to talk to and even though they get paid very little. Thank you. More

Report | Print

Very easy process to take car on a test drive and then lease it immediately. Garrett was very helpful lease it immediately. Garrett was very helpful More

Report | Print

Garrett Stevens was very patient in detailed throughout my whole car shopping experience! He was very informative, made an understanding all of my needs and wants, and took me as a customer very seriously. my whole car shopping experience! He was very informative, made an understanding all of my needs and wants, and took me as a customer very seriously. I appreciate his level of service and would highly recommend him to anyone looking to purchase a car in the near future. More

Report | Print

Waited months for the 2024 Tacoma’s to begin shipping. Communication from my sales person was good and I ended up with the truck I wanted. Communication from my sales person was good and I ended up with the truck I wanted. More

Report | Print

They did a FABULOUS job putting me into my new Tacoma! Dealership is a good distance from my house and they made sure I was leaving in my my new TACOMA and not having to return another day. Thank you Ga Dealership is a good distance from my house and they made sure I was leaving in my my new TACOMA and not having to return another day. Thank you Garrett and the finance guy whose name escapes me right now. Outstanding job Guys! Thanks More

Report | Print

Garret my salesman was extremely excellent. Helped me with applications in my car. Car is fantastic. Helped me with applications in my car. Car is fantastic. More

Report | Print

Garrett was great. He was very helpful, quick and responsive throughout the process. I was able to book and buy the car all after just 1 meeting. He was very helpful, quick and responsive throughout the process. I was able to book and buy the car all after just 1 meeting. More

Report | Print

They made a great job helping me to find my first car. I am felling very happy. Thank you for everyone that helped me be approved so quickly 🙌🏽🌻 I am felling very happy. Thank you for everyone that helped me be approved so quickly 🙌🏽🌻 More

Report | Print

Very clean, very professional, friendly staff, and beautiful cars. My first time visiting a Toyota dealership other than dodge Chrysler and I was very satisfied with the service here, Waqas yousuf and beautiful cars. My first time visiting a Toyota dealership other than dodge Chrysler and I was very satisfied with the service here, Waqas yousuf and James worked with me and they were very transparent and got me a deal I wasn’t expecting to leave with that day. Thank you Suburban Toyota dealership in Farmington hills ! More

Report | Print