Frederick James

Frederick James was my salesman and worked very professionally with me to get in to my new car! professionally with me to get in to my new car! More

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Frederick James was great to work with at subaru heritage Catonsville. I got a great black Friday special. The GM Nate was good with trade offer and Andy the manager made the deal easy. My finance rep John a Catonsville. I got a great black Friday special. The GM Nate was good with trade offer and Andy the manager made the deal easy. My finance rep John also did well.They have a good team. More

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Flexible and relaxed staff at a convenient and trustworthy location. Frederick was personable and willing to work with us. trustworthy location. Frederick was personable and willing to work with us. More

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Frederick James was easy going and great to work with. Made the purchase a non Hassle great experience. Made the purchase a non Hassle great experience. More

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Unfortunately, this was the worst experience I've ever had at a dealership. Salesman was already asking me for personal info and didn't even introduce himself. I gave them a firm yes/no offer with a windo had at a dealership. Salesman was already asking me for personal info and didn't even introduce himself. I gave them a firm yes/no offer with a window of what I would pay monthly. Andy the finance guy was chuckling like a weirdo the whole time and they kept pushing me to pay more. Offered me $100 trade for a RAV4 under 200K that had just been inspected with new alternator, brakes, springs and tires less than a year old. That's not a typo. $100. I repeatedly stated that this is my offer, yes or no. They had me sign a library of forms before they would give me a monthly figure and at one point let me sit alone in a cubicle for 45 minutes. When I said I was leaving, they were suddenly available. Different finance guy offered over $100 more per month, and for an additional year. I left because they were not serious people. Hope it goes better for you. More

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Excellent customer service, a very smooth purchase experience. We’d definitely come back again for a future purchase. experience. We’d definitely come back again for a future purchase. More

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Pretty easy experience. I already knew what vehicle i wanted. Communicatuon was pretty good. Was worried that the car was sold becuase it was removed from the online ad but I already knew what vehicle i wanted. Communicatuon was pretty good. Was worried that the car was sold becuase it was removed from the online ad but was readvertise a day later. Salesman contacted me and ensured the car was still available so our almost 2 hour drive was worth it. The deal really came down to presentation and what really pushed me to making the purchase was the 12 month warranty. More

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Outstanding customer service from when I called to check availability to arriving in the showroom- even while signing the paperwork. Team worked quickly and listened to my wants throughout the process. Did availability to arriving in the showroom- even while signing the paperwork. Team worked quickly and listened to my wants throughout the process. Did not feel pressured at any point along the way. Enjoyable car buying experience! More

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This is our families second purchase from this dealer. Today Fred was knowledgeable, patient and not salesy! If you're hesitant about where to go for your big purchase I would definitely recommend this de Today Fred was knowledgeable, patient and not salesy! If you're hesitant about where to go for your big purchase I would definitely recommend this dealer and Fred James. More

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Had a fantastic experience, the process was smooth and easy. I would recommend this dealership for your automotive needs. Everyone is very helpful and friendly. easy. I would recommend this dealership for your automotive needs. Everyone is very helpful and friendly. More

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