Fred Hernandez | Page 2

Service Great service department. Always timely and quality service. Very friendly and helpful staff. I would highly recommend this location to my friends a Great service department. Always timely and quality service. Very friendly and helpful staff. I would highly recommend this location to my friends and my family. More

by alexis.king Verified Customer Verified Customer

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My experience in leasing a 2018 Lexus ES 300 Hybrid. I have been purchasing/leasing from Westside Lexus since 1998. I felt very comfortable using Mike Nelson to consummate my recent lease. He knows his I have been purchasing/leasing from Westside Lexus since 1998. I felt very comfortable using Mike Nelson to consummate my recent lease. He knows his product and was able to obtain the benefits from Westside that I needed to complete my lease. Mike is honest, service oriented and I would highly recommend Mike to anyone contemplating trying to acquire a Lexus from Westside Lexus. He is an asset to the Westside dealership. Sincerely, Sam H. Brown More

by shb437 Verified Customer Verified Customer

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Great customer service Every time I leave my car here, I feel like I'm leaving it with friends. Fred always makes sure everything is taken care of for me. I wouldn't even th Every time I leave my car here, I feel like I'm leaving it with friends. Fred always makes sure everything is taken care of for me. I wouldn't even think about buying a car or having it serviced anywhere but Westside Lexus. More

by cfnuss Verified Customer Verified Customer

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Friendly and efficient! Very attentive and takes care of you right away. Very professional. Explains issues well. They take care of me very professional. Would recommend anyo Very attentive and takes care of you right away. Very professional. Explains issues well. They take care of me very professional. Would recommend anyone to this location. More

by Ms. Lexus Verified Customer Verified Customer

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Exceptional Service The employees at Westside Lexus are friendly, professional, and very efficient. Everyone loves their job and has smile on their face. I highly recom The employees at Westside Lexus are friendly, professional, and very efficient. Everyone loves their job and has smile on their face. I highly recommend Westside Lexus. More

by Marilyn Verified Customer Verified Customer

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Always a pleasure Even though my car was totaled. The amount of concern for my safety, was very heart warming! I will miss my car but will miss having a reason to visit Even though my car was totaled. The amount of concern for my safety, was very heart warming! I will miss my car but will miss having a reason to visit! More

by melissa.m.boyle Verified Customer Verified Customer

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5000 mile check New service rep, Fred Hernandez was excellent. Dave Hass retired Cargo area of 460 GX WAS NOT vacuumed even though I had lowered the cargo net so the New service rep, Fred Hernandez was excellent. Dave Hass retired Cargo area of 460 GX WAS NOT vacuumed even though I had lowered the cargo net so the dry grass would be visible More

by Shamrock Verified Customer Verified Customer

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Great customer service. FRED Hernandez has been my customer service rep for the 9 years that Westside Lexus has been servicing my LS430 and had gone out of his way to make su FRED Hernandez has been my customer service rep for the 9 years that Westside Lexus has been servicing my LS430 and had gone out of his way to make sure that my car has been taken care of properly. I definitely will continue to have FRED and the rest of the Westside Lexus staff take care of my Lexus service requirements. More

by CFMENGES Verified Customer Verified Customer

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Excellent care & service! Fred Hernandez made sure our service experience went as easy as possible. From the loaner car provided to the phone call updates and final pick-up, it Fred Hernandez made sure our service experience went as easy as possible. From the loaner car provided to the phone call updates and final pick-up, it was a breeze. More

by BLJ923 Verified Customer Verified Customer

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Waiting for dashboard replacement for more than 3 years I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and l I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and lots of my clients drive with me and it is so embarrassing for me when my client notice all the dashboard cracks and melting parts ...... Shame on you Lexus and Shame on you Westside Lexus. More

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