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Frany Zepeda
Frany Zepeda at Beck & Masten Buick GMC South
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Frany Zepeda

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.2
336 Reviews
4.2

336 Reviews

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336 Reviews of Frany Zepeda

February 15, 2025

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Employee Rating

Everyone seems to have done a great job from the moment I got there until I picked up my truck. Truck was perfect. More

by mghaywood
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Workmanship
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Recommend Dealer
Yes
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February 08, 2025

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Ena took care of my needs with an excellent price and with the Truck I was looking for More

by Bob
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Ena Pasasin, Kim Diaz

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Feb 10, 2025

Beck & Masten Buick GMC South responded

Hi Bob, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 10, 2024

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Employee Rating

They did not honor their agreement on the recall and they were very rude people More

by jebrilkaren4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Morelli, Victoria Gilliland , Albert Ramirez, Roy Wolf

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Nov 13, 2024

Beck & Masten Buick GMC South responded

I apologize for what you experienced while trying to have your vehicle serviced. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you to try and find resolve. Elvin Carrera Service Manager ecarrera@group1auto.com

October 22, 2024

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Employee Rating

Great service from staff and from loaner car service. Finally got car serviced in a timely manner. More

by BSMITH0990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez, Mohammed Qureshi, Albert Ramirez, Danielle

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Oct 25, 2024

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2024

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Great service from start to finish. Salespeople were very helpful and knowledgeable. We couldn't be happier with the service More

by Homergonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Irvin Gonzalez, Marco Negrete, Jesse Valdez and Robert hernandez

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Aug 31, 2024

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2024

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Employee Rating

Service has been great lately compared to when Daniel and Scott were there. There was really no follow through with those 2 guys. More

by agentblackwelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Danielle newlin

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Apr 06, 2024

Beck & Masten Buick GMC South responded

We're glad to hear that you've noticed an improvement in our service lately. We take customer feedback seriously and are always working to enhance our service standards. We're here to ensure a positive experience for all our customers. Thank you for choosing us for your automotive needs!

August 12, 2023

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Employee Rating

Service was poor had ac worked now it comes on when engine off also radio still cuts off had the courtesy wash truck was worse than when droped off More

by mr.leonard07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gaby Cano, Rosie Hernandez

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May 09, 2023

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My truck has been there going on 2 weeks and they have even touched it. I don’t know what’s the point in making an appointment if it’s not going to be looked at More

by schapa07
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 11, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 02, 2023

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Employee Rating

You take your car to have it serviced and they don't do it, you have faults and they don't fix them either and the customer service is bad, lousy More

by WICHOM11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez

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May 04, 2023

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 30, 2023

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Employee Rating

I got an old changed, tires, rotated, and a wash and ride about an hour. Very friendly and amazing customer service. More

by CBURGESS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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May 03, 2023

Beck & Masten Buick GMC South responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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