Frany Zepeda
Frany Zepeda at Beck & Masten Buick GMC South
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Frany Zepeda

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
334 Reviews
4.3

334 Reviews

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334 Reviews of Frany Zepeda

November 10, 2024

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Employee Rating

They did not honor their agreement on the recall and they were very rude people More

by jebrilkaren4
Service Price Transparency
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Recommend Dealer
No
Nov 13, 2024

Beck & Masten Buick GMC South responded

I apologize for what you experienced while trying to have your vehicle serviced. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you to try and find resolve. Elvin Carrera Service Manager ecarrera@group1auto.com

October 22, 2024

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Great service from staff and from loaner car service. Finally got car serviced in a timely manner. More

by BSMITH0990
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Workmanship
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Recommend Dealer
Yes
Oct 25, 2024

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2024

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Great service from start to finish. Salespeople were very helpful and knowledgeable. We couldn't be happier with the service More

by Homergonzalez
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marco Negrete, Irvin Gonzalez , Jesse Valdez and Robert hernandez

Aug 31, 2024

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2024

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Service has been great lately compared to when Daniel and Scott were there. There was really no follow through with those 2 guys. More

by agentblackwelder
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Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Danielle newlin

Apr 06, 2024

Beck & Masten Buick GMC South responded

We're glad to hear that you've noticed an improvement in our service lately. We take customer feedback seriously and are always working to enhance our service standards. We're here to ensure a positive experience for all our customers. Thank you for choosing us for your automotive needs!

August 12, 2023

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Service was poor had ac worked now it comes on when engine off also radio still cuts off had the courtesy wash truck was worse than when droped off More

by mr.leonard07
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Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez, Gaby Cano

May 09, 2023

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My truck has been there going on 2 weeks and they have even touched it. I don’t know what’s the point in making an appointment if it’s not going to be looked at More

by schapa07
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Recommend Dealer
No
May 11, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 02, 2023

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You take your car to have it serviced and they don't do it, you have faults and they don't fix them either and the customer service is bad, lousy More

by WICHOM11
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Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez

May 04, 2023

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 30, 2023

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I got an old changed, tires, rotated, and a wash and ride about an hour. Very friendly and amazing customer service. More

by CBURGESS10
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Recommend Dealer
Yes
May 03, 2023

Beck & Masten Buick GMC South responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 20, 2023

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My salesman was James Carter. He was friendly, professional, attentive thorough, honest & consistent! I have referred anyone who is car shopping to him at Beck & Masten South More

by Tamika
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Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano , James Carter

Apr 21, 2023

Beck & Masten Buick GMC South responded

Tamika, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that James's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 18, 2023

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Employee Rating

I am come to your facility several times and unfortunately. I've had problems the last time charge me. $777 for a thermostat change and didn't put the proper amount of antifreeze in my radiator More

by drdthekid61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 20, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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