Frany Zepeda
Frany Zepeda at Beck & Masten Buick GMC South

Frany Zepeda

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.2
355 Reviews
4.2

355 Reviews

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355 Reviews of Frany Zepeda

May 28, 2025

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Employee Rating

Very Proffisional and Helpfull Rasie Hernadez took there time to help us out very sanctifies More

by Gc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernández

May 30, 2025

Beck & Masten Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to Rasie here at Beck & Masten Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 25, 2025

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Employee Rating

I like the fact that they are willing to do whatever it takes to make sure the customer is satisfied. More

by emiel_adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Beck & Masten Buick GMC South responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 24, 2025

Dealership Rating
Employee Rating

Ena worked with us for weeks to get us the perfect truck. She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely a More

by Phillip201147
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 26, 2025

Beck & Masten Buick GMC South responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

May 23, 2025

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Employee Rating

I’m beyond impressed with the team at Beck & Masten! I was searching for a very specific vehicle, and when I saw that Beck & Masten didn’t have it on their lot, I started working with a competitor. A More

by willismatthew88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides , Mike sparks, Earl Alphonse, Orlando Pasasin

May 24, 2025

Beck & Masten Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2025

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Employee Rating

They were able to get the problem resolved. In a timely manner. I am glad I was able to get it fixed. More

by peralesbeg56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2025

Beck & Masten Buick GMC South responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 11, 2025

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Employee Rating

Service is excellent. Just stop overbooking appointments to cut down on the wait time. Clean waiting area is a plus. More

by White GMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2025

Beck & Masten Buick GMC South responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

May 09, 2025

Dealership Rating
Employee Rating

Friendly but they try to charge me for a CT effect fccX xc"shop charge" that I have never paid and I have done servic before. They removed it because they couldn't justify it. But the reason that they More

by Frank90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2025

Beck & Masten Buick GMC South responded

Hi, we appreciate your feedback and understand any frustration this may have caused. If there is anything we can do to regain your trust, please do not hesitate to reach out to us. We would like to hear more about the details of your experience and how we can improve in the future. General Manager jnegrete@Group1Auto.com

April 24, 2025

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Employee Rating

Very satsfied with service that I received on my last visit all my problems were solvedj . More

by ramon.aida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

Apr 27, 2025

Beck & Masten Buick GMC South responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Beck & Masten Buick GMC South. If you have any further questions, please give us a call. We're always happy to help!

April 20, 2025

Dealership Rating
Employee Rating

All the staff were professional and were very helpful, excellent service was provided, my car was well serviced by the staff More

by Cece
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Joel

Apr 23, 2025

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.

April 16, 2025

Dealership Rating
Employee Rating

Displeased with the customer service. I had to call to see I’m my vehicle was ready, it was dirty inside and out. Not pleased!!! More

by Ncanohfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 18, 2025

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating it must have been to encounter issues with both communication and the condition of your vehicle. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience it caused you. We take your concerns seriously and will be using your comments to help improve our processes. If you’re open to it, we’d appreciate the opportunity to speak with you directly and make things right. Please feel free to reach out to us at your earliest convenience. Elvin Carrera Service manager 832-775-1755 ecarrera@group1auto.com

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