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Frany Zepeda
Frany Zepeda at Beck & Masten Buick GMC South
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Frany Zepeda

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.2
339 Reviews
4.2

339 Reviews

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339 Reviews of Frany Zepeda

March 04, 2025

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Employee Rating

I had an amazing experience getting my new buick as a first time buyer at this location! More

by Samantha G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Victoria Gilliland, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides , Anthony Alvarez, Marcos Garcia

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Mar 08, 2025

Beck & Masten Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 03, 2025

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Employee Rating

Horrible and will never return. They wanted to charge me $250 for a bad recommendation. And it took a week just for that. More

by slipshoddon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 06, 2025

Beck & Masten Buick GMC South responded

Good morning, I am so sorry you experienced this. I am having a difficult time finding you in our system and would like an opportunity to resolve this. Please contact me at your earliest convenience. Thank you, Hannah Turpin 832-775-1750

March 01, 2025

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Employee Rating

Shane in service was great as always I've had a great experience with my purchase and continued service at Beck and Masten South More

by jknoxmont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 04, 2025

Beck & Masten Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. We are always more than happy to assist you if anything else comes up. Take care!

February 15, 2025

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Employee Rating

Everyone seems to have done a great job from the moment I got there until I picked up my truck. Truck was perfect. More

by mghaywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 08, 2025

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Employee Rating

Ena took care of my needs with an excellent price and with the Truck I was looking for More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Ena Pasasin, Kim Diaz

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Feb 10, 2025

Beck & Masten Buick GMC South responded

Hi Bob, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 10, 2024

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Employee Rating

They did not honor their agreement on the recall and they were very rude people More

by jebrilkaren4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Morelli, Victoria Gilliland , Albert Ramirez, Roy Wolf

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Nov 13, 2024

Beck & Masten Buick GMC South responded

I apologize for what you experienced while trying to have your vehicle serviced. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you to try and find resolve. Elvin Carrera Service Manager ecarrera@group1auto.com

October 22, 2024

Dealership Rating
Employee Rating

Great service from staff and from loaner car service. Finally got car serviced in a timely manner. More

by BSMITH0990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez, Mohammed Qureshi, Albert Ramirez, Danielle

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Oct 25, 2024

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2024

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Employee Rating

Great service from start to finish. Salespeople were very helpful and knowledgeable. We couldn't be happier with the service More

by Homergonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Irvin Gonzalez, Marco Negrete, Jesse Valdez and Robert hernandez

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Aug 31, 2024

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2024

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Employee Rating

Service has been great lately compared to when Daniel and Scott were there. There was really no follow through with those 2 guys. More

by agentblackwelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Danielle newlin

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Apr 06, 2024

Beck & Masten Buick GMC South responded

We're glad to hear that you've noticed an improvement in our service lately. We take customer feedback seriously and are always working to enhance our service standards. We're here to ensure a positive experience for all our customers. Thank you for choosing us for your automotive needs!

August 12, 2023

Dealership Rating
Employee Rating

Service was poor had ac worked now it comes on when engine off also radio still cuts off had the courtesy wash truck was worse than when droped off More

by mr.leonard07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gaby Cano, Rosie Hernandez

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