Frankie Martinez

I am beyond frustrated and incredibly disappointed after what should have been a dream turned into a nightmare. After three weeks of driving my brand-new 2024 Hyundai Santa Fe, we received a letter from the what should have been a dream turned into a nightmare. After three weeks of driving my brand-new 2024 Hyundai Santa Fe, we received a letter from the motor vehicle department informing us that my wife’s driver’s license had been suspended. Why? Because there was an incorrect VIN number on the vehicle. This mistake has completely upended our lives. We immediately went to Universal Hyundai, hoping they could help us resolve the issue, but the experience was nothing short of horrendous. We waited for a long time just to get any help, and when we did finally speak with someone, it was from the finance department—who, frankly, couldn’t care less about fixing the problem. It’s as if once the vehicle is sold, they wash their hands of it and couldn’t care less about the consequences the customer faces. I had to practically beg for them to address the situation, which caused so much stress for my wife. She was terrified—what if she had been stopped by the police? What if she had ended up in jail because of their mistake? We’ve lost precious time, my wife lost days of work, and it felt like no one at Universal Hyundai cared to help. The treatment we received was appalling. I spoke with one of the "big managers," and frankly, he didn’t care about our problem at all. It was clear that they have no interest in standing behind their customers once they’ve made the sale. I’m livid that a simple mistake has cost us so much, and I’m disgusted by the total lack of accountability or concern from Universal Hyundai. I would never, EVER recommend doing business with them. They don’t deserve my time, my money, or my trust. Please, if you’re considering buying a car from them, make absolutely sure everything is in order because in my experience, once you drive off the lot, you’re on your own—and they don’t care. This situation should not have happened, and they should be held accountable for what they’ve put my family through. More

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My sales rep went above and beyond helping me with my purchase Thanks so much!! purchase Thanks so much!! More

by ANGELO7919 Verified Customer Verified Customer

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Our sales person Andres was on time, attentive and knowledgeable. He did a very good job going over the features of our new Santa Fe and he helped us set everything up for operation. He even followe knowledgeable. He did a very good job going over the features of our new Santa Fe and he helped us set everything up for operation. He even followed up with a phone call a few days after we bought the car to see if we had any questions. More

by Phildmyers Verified Customer Verified Customer

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Victor was diligent in finding the vehicle I wanted and getting it delivered quickly. He made the process painless, as did Frankie with the paperwork. getting it delivered quickly. He made the process painless, as did Frankie with the paperwork. More

by gholdcraft Verified Customer Verified Customer

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Everyone was very helpful, friendly, caring, full of information, attentive, and quick to correct problems! information, attentive, and quick to correct problems! More

by AFHILLERY Verified Customer Verified Customer

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It’s was so easy and fast! My wife and I found what we wanted. She loves the car, I highly recommend Universal Hyundai. My wife and I found what we wanted. She loves the car, I highly recommend Universal Hyundai. More

by MINNANGISAAC Verified Customer Verified Customer

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Sales department dont care about customer there put you on a table and wait i went there for sam answer about my car 2hrs ant still no answers on a table and wait i went there for sam answer about my car 2hrs ant still no answers More

by Don't have a screen name Verified Customer Verified Customer

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I have been doing business with Universal Hyundai for over 10 years. The team has always been focused on customer satisfaction and work very hard to find a deal you will leave happy with. They always mak over 10 years. The team has always been focused on customer satisfaction and work very hard to find a deal you will leave happy with. They always make good business with me and my entire family. Thanks team! More

by BAEZ436 Verified Customer Verified Customer

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It was extremely easy to work with the dealership, salesperson and finance person. I would highly recommend this dealership to anyone who wants to buy a Hyundai. Everyone takes the time to explain all salesperson and finance person. I would highly recommend this dealership to anyone who wants to buy a Hyundai. Everyone takes the time to explain all questions asked. The Salesperson Jacob is super and would request him again when buying another car. Overall I would rate the this dealership, salesperson and finance person as exceptional More

by GARRYCHAPMG45 Verified Customer Verified Customer

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Buying a vehicle at Universal Hyundai was actually a pleasant experience. They were friendly and easy to work with. Shout out to Brian, who took the time to sit in the car with us to go over the featu pleasant experience. They were friendly and easy to work with. Shout out to Brian, who took the time to sit in the car with us to go over the features and answer all of our questions. More

by RSTAYLOR230 Verified Customer Verified Customer

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