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Frank Ward
62 Reviews
Dealership Experience
28 yrs, 6 mos
Industry Experience
41 yrs, 2 mos
62 Reviews
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62 Reviews of Frank Ward
June 02, 2020
Purchased a Certified PREOWNED Buick Enclave. Day 3, leak from sunroof. Water damage both side panels. Solution “bring it back to be fixed. Fraudulent sale leak from sunroof. Water damage both side panels. Solution “bring it back to be fixed. Fraudulent sale More
by kathyv
Other Employees Tagged: Will Schafer, Wade Hooker, Bill Whitten , Keith Stone
March 31, 2020
Exceptional Customer Service Let me say this, Eddie Overby and Gene Baxley was extremely nice and knowledgeable. They went out of there way to find me the perfect truck. I have be Let me say this, Eddie Overby and Gene Baxley was extremely nice and knowledgeable. They went out of there way to find me the perfect truck. I have been coming by for 4 years wanting to upgrade. They never tired of me coming by to look. Those 2 make a great team. They explained everything in detail, so there wasn’t any hidden charges or surprises at the end. Also, Keith Stone was very knowledgeable and with his experience and expertise. For the 1st time ever on a new car, I bought extra warranty and oil change stuff, thank to Keith. Also, I would like to say thanks to these 3 guys and Frank Ward for his patience in letting me look and test drive the different model. Will you have an All Star Team here, I am constantly telling my friends to visit theses guys. I will be back, thanks to these 4 guys! I like the service department that’s another reason I bought from Masters, Phillip caters to his customers. More
by chardy56
Other Employees Tagged: Eddie Overby, Phillip Towns , Gene Baxley, Keith Stone
October 18, 2019
Service Excellent service and customer care. The staff is great and always friendly and helpful. Highly recommend Master Buick for all automotive needs. Every Excellent service and customer care. The staff is great and always friendly and helpful. Highly recommend Master Buick for all automotive needs. Everyone I have had contact with at the dealership goes out of their way to satisfy the needs of their customers. More
by wynn
Other Employees Tagged: Charles Williams
August 26, 2019
Great experience. Great people Came in and made a deal on a new truck in less than 2 hours I was walking out the door with a new truck. Great service great deal from the beginning. Came in and made a deal on a new truck in less than 2 hours I was walking out the door with a new truck. Great service great deal from the beginning. More
by Jason532
Other Employees Tagged: Eric Cooper
July 11, 2019
Best in Class Service! Couldn’t have been a better experience! Thanks for the quick and efficient service. We appreciate everyone involved with our purchase. It’s obvious Couldn’t have been a better experience! Thanks for the quick and efficient service. We appreciate everyone involved with our purchase. It’s obvious that Master Buick is a family owned business. More
by CLD
Verified CustomerOther Employees Tagged: Eddie Overby, Wade Howard , Keith Stone
July 05, 2019
Great work Real professionals will continue having my gmc service and time to trade will trade with the fine folks at master and so will my wife Real professionals will continue having my gmc service and time to trade will trade with the fine folks at master and so will my wife More
by DAVID29805
Other Employees Tagged: Wade Hooker, Bernard Hughes , Brad Gillespie
June 27, 2019
Service on rear camera Incredible service as always. Kathy Hensley had me a vehicle waiting to drive as she understood the value to me as I ride most of the day. David Truit Incredible service as always. Kathy Hensley had me a vehicle waiting to drive as she understood the value to me as I ride most of the day. David Truitt in service was awesome as always keeping me informed as well as doing some updates on my 19 Sierra AT4 that had came out. I can’t imagine purchasing my vehicles anywhere else than my hometown GMC Dealership in Augusta, Ga. Bernard Hughes greeted me with his always great personality. I purchased my vehicle from Bernard, as I patiently waited for its release. My son Robbie Looper has since bought a 2018 Sierra from them and loves it as well. More
by CHRISL9
Other Employees Tagged: Will Schafer, Bernard Hughes , Porsha Cox, Tony Goddard, Kathy Hensley, Keith Stone, David Truitt
May 26, 2019
Anne Osbon Great dealership and employees! I would recommend this dealership in the future and have for years! I think this was our 16th and 17th purchase thus f Great dealership and employees! I would recommend this dealership in the future and have for years! I think this was our 16th and 17th purchase thus far! More
by ANNIEOSBON
Other Employees Tagged: Bill Whitten , Keith Stone
May 04, 2019
Excellent people to do business with Best experience buying a car I have ever had , I will recommend to everyone. Nicole was super professional and did not pressure my wife and I like ot Best experience buying a car I have ever had , I will recommend to everyone. Nicole was super professional and did not pressure my wife and I like other dealers in the past More
by New kia
Other Employees Tagged: Nicole Rowell , Keith Stone
April 17, 2019
Best Sales and New Car Management team in the area Fourth GMC Denali truck purchased from Frank & Gene over the past years, While the product is good, its these two guys that really keep me coming back Fourth GMC Denali truck purchased from Frank & Gene over the past years, While the product is good, its these two guys that really keep me coming back to GMC Master. Met Sue for the first time who assisted while Gene was out of town; she is a great addition to the team at Master. More
by GBryan
Other Employees Tagged: Sue Oertle , Gene Baxley
