Frank Vicicondi

My husbands car was totaled while he was out of state. Urgent need for new car. I was able to set up purchase of the new car exclusively by chat on web site and by text message. Down payment on credit and Urgent need for new car. I was able to set up purchase of the new car exclusively by chat on web site and by text message. Down payment on credit and debit cards, loan application via email. When my husband returned via rental car we were able to walk into the dealership and all was prepared for us to sign off. We were buying the same model of car we purchased previously but they still encouraged us to take the car for the test drive even though sale was already finalized. Offered extras but not pushy at all. They even suggested having our old 2005 car go through the mechanic bay just for the rust scanning so we could plan for how long it would be safe to keep using our older car. Thank you for pleasant, amazingly skilled work by Bobby, Rich, Omar, Patrycja, Mike, Frank, Eddie. They applied for our license plate and sent us VIN# so we could request insurance coverage before ever hitting the door. This is the 4th car we have purchased from this dealership. We get service done here because never pushed to do things not needed immediately but informed so we can plan for future maintenance. Wish we were neighbors, we would invite them over! More

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This was a long-distance purchase. I bought my Grand Highlander sight unseen. Everyone at Toyota of Naperville worked with me in every way. I drove up yesterday to finalize everything, I bought my Grand Highlander sight unseen. Everyone at Toyota of Naperville worked with me in every way. I drove up yesterday to finalize everything, and drove away with my new car. It could not have been any easier! Thank you, Toyota of Naperville! More

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The process for purchasing my leased RAV4 was handled by Bobby very efficiently. Every step was explained well. I have always been treated well at this dealership when leasing, purchasing and servicing mult Bobby very efficiently. Every step was explained well. I have always been treated well at this dealership when leasing, purchasing and servicing multiple vehicles! More

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Mike was the best. He made sure we were taken care of to the max. I recommend if anybody is buying a car please look for Mike beck you won't be disappointed He made sure we were taken care of to the max. I recommend if anybody is buying a car please look for Mike beck you won't be disappointed More

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The personnel at this dealership have always been good to me, answering questions, assuring me, helping and treating me like a very valued customer. The maintenance always is done with care and i have always me, answering questions, assuring me, helping and treating me like a very valued customer. The maintenance always is done with care and i have always been aware of what may need to be done in the future, but not necessarily at the present. Management here must be very thoughtful and respectful of employees and customers. I have enjoyed all my cars and especially the corolla cross. More

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Trash poor work ethic and liars saying they did the work and didn't actually do anything. and didn't actually do anything. More

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This is the best dealership to purchase a vehicle. Great group of motivated people you would ever wanna meet. They make you feel like family. If you want excitement and wanna purchase a vehicle go to Toyota group of motivated people you would ever wanna meet. They make you feel like family. If you want excitement and wanna purchase a vehicle go to Toyota Naperville. (see Tom Clancy) In addition Toyota manufactures great vehicles. You can trust these folks BIG time.. Thanks to all.. More

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Frank took good care of me with my red 04 Camry. He explained to me what was major items to get fixed. He is honest!! explained to me what was major items to get fixed. He is honest!! More

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Ilene was our salesperson. She is knowledgeable and extremely helpful. She texted me several times to update me on rebates and inventory. I LOVE my RAV4. Thanks, Ilene! extremely helpful. She texted me several times to update me on rebates and inventory. I LOVE my RAV4. Thanks, Ilene! More

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Robert was awesome to work with! We just purchased a new 2019 Highlander and worked with salesman Robert Kieda. Robert was fantastic. When I first discussed a car purchase with him We just purchased a new 2019 Highlander and worked with salesman Robert Kieda. Robert was fantastic. When I first discussed a car purchase with him last week, he was extremely forthcoming with the costs and recommendations that worked for us. A few days later as we finalized the deal, his guidance on what to do first, second, and third was excellent. When we closed, he and the other staff were very professional and not aggressive. And our bottom line price was lower than other dealerships I visited. More

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