Frank Vicicondi | Page 2

Ilene was our salesperson. She is knowledgeable and extremely helpful. She texted me several times to update me on rebates and inventory. I LOVE my RAV4. Thanks, Ilene! extremely helpful. She texted me several times to update me on rebates and inventory. I LOVE my RAV4. Thanks, Ilene! More

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Robert was awesome to work with! We just purchased a new 2019 Highlander and worked with salesman Robert Kieda. Robert was fantastic. When I first discussed a car purchase with him We just purchased a new 2019 Highlander and worked with salesman Robert Kieda. Robert was fantastic. When I first discussed a car purchase with him last week, he was extremely forthcoming with the costs and recommendations that worked for us. A few days later as we finalized the deal, his guidance on what to do first, second, and third was excellent. When we closed, he and the other staff were very professional and not aggressive. And our bottom line price was lower than other dealerships I visited. More

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Great sales and service people Robert and the entire team made it easy for us to work out a deal. They treated us very fair on our trade in and are real pros. Robert and the entire team made it easy for us to work out a deal. They treated us very fair on our trade in and are real pros. More

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Excellent, friendly sales experience Let's face it. No one really loves car shopping, but we all have to do it. I have been a customer of the great folks at Toyota of Naperville for yea Let's face it. No one really loves car shopping, but we all have to do it. I have been a customer of the great folks at Toyota of Naperville for years. I have purchased and serviced many vehicles there, and am on a first name basis with my great salesman, Mike, the used car sales manager, Tim, and even the general manager Pat O'Brian. I always am greeted warmly, and they treat me with great respect. They understand I am a serious shopper, have done my homework ahead of time, and know what I want. They never try to sell me something I don't want or need. I currently have 6 Toyotas in my family, and they know it. I even take friends and family there to help them buy cars. They will continue to get all my automotive business. More

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It's always fun to get a new car! Harvey in sales as well as Robin and Frank in service are all professionals. This is my third purchase from this dealership, and I will continue to us Harvey in sales as well as Robin and Frank in service are all professionals. This is my third purchase from this dealership, and I will continue to use their services. More

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Toyota Service Great, timely, and friendly service. Comfortable waiting area. I wish that the price of their services weren't so expensive and if they offered coupon Great, timely, and friendly service. Comfortable waiting area. I wish that the price of their services weren't so expensive and if they offered coupons, it would really be worth going here for service. More

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Never Again. GO ELSEWHERE. OVER CHARGED REPAIRS ! UNDER SERVICED. NO CUSTOMER SERVICE SKILLS, Bought and serviced here for 6 years. Traveled 130 miles round trip for service. My OVER CHARGED REPAIRS ! UNDER SERVICED. NO CUSTOMER SERVICE SKILLS, Bought and serviced here for 6 years. Traveled 130 miles round trip for service. My Loyalty. Never again. Had appt for 60k maintenace. Had starting problems develop wanted that addressed first. Charged for battery diagnosis in addition to estimated cost of new battery and installantion plus 60K maintenance. Paid $80 for diagonals went to another Toyota dealer same day and got free battery diagnosis Total Bill saved $300.00 over their estimated cost and they were Friendly and Helpful. More

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service department the service department at this dealership provides outstanding customer service. never any drama meet or exceeds my expectations. all the service ad the service department at this dealership provides outstanding customer service. never any drama meet or exceeds my expectations. all the service advisors I have dealt keep you informed of the work being done and the timeframe it is to be completed More

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Rating my service visit. Great service, all work was done as explained by Frank and on time. He went over the next items needing attention and when they need to be addressed. Great service, all work was done as explained by Frank and on time. He went over the next items needing attention and when they need to be addressed. More

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Great Experience Again! Dave Zidlicky and his team are true professionals and value their customers. Dave was recommended to me by another Toyota of Naperville employee, John Dave Zidlicky and his team are true professionals and value their customers. Dave was recommended to me by another Toyota of Naperville employee, John Bryant - Toyota Service Technician, who I value and trust. Dave's customer service skills, attention to detail, and positive attitude are second to none, making the car buying experience relaxed and positive for the customer. A.J. Reilly was also positive and professional and made the paperwork session of the car buying experience easy to understand and timeless. Frank Vicicondi has also been great to work with as he takes care of both me and my wife when we bring our cars in to get serviced. Thanks Toyota of Naperville! More

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