Frank Velazquez | Page 4

Awesome Experience We had a wonderful experience, all around, with Frank Velazquez and Jon Hansen. They were very patient with letting me verify every possibility of c We had a wonderful experience, all around, with Frank Velazquez and Jon Hansen. They were very patient with letting me verify every possibility of car, and they helped us to pick a winner. I love my 2016 Fusion, and I know I would not have gotten a better deal anywhere else. Thanks guys! More

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Great buying experience Bought a new 2015 F250 Lariat with the 6.7 Power Stroke, although I've only put 570 miles on it with only 6 miles new it has been night and day better Bought a new 2015 F250 Lariat with the 6.7 Power Stroke, although I've only put 570 miles on it with only 6 miles new it has been night and day better than my 2006 F250 with the 6.0. You can tell this is a fully built Ford with no international motor, thank God! Love the quiet motor and the absolutely clean air it omits. I'm able to hook my trailer up in the garage with having to hurry due to being over come with diesel fumes my 6.0 did. The 6.7 puts cleaner air out than a gas truck or at least it does not make you gasp for air and it makes virtually no smell, CRAZY! Read one recent reviewer knocking his new 250 with fluids leaking at 3,500 miles. I will be willing to bet he put a chip / programmer on it to boost the power beyond factory specs and is playing dumb. That's what most people do with diesels, that's why I'll never buy a used diesel with out knowing the full history ever. My 6.0 had 2 owners before me and was chipped when I got it. The 2015 owners manual specifically warns of properly breaking in up to 500 miles then another proper break in up to 1,000 miles. I would say most people never do that, and probably don't even read the owners manual. So throw a performance modifier on it with young miles or ever for that matter, you got to expect problems. Anyways the 6.7 engine is solid and I've heard of 2015's having 14 and 20K miles already and not a single issue. I assume its Operator Error on his part or a fluke???? Got a buddy with 14K miles and he has no leaking fluids or problems but its fully stock never modified. Anyways this review is about the buying experience enough about the awesome truck. The sales staff was very polite and never pushy. Started doing the deal online through email with Sabrine. They were offering great internet specials that you apparently can only get when you deal online, otherwise I guess you have to haggle in person. At the dealership they never advertised 10K off but online they did. Sabrine was able to get me ballpark figures and presumable trade values together and got me in a happy place. Then I needed to come in to get true values on both of my trades and she handed me off to Jason Tromonte. He called me by name when I was stepping out of my truck as he was waiting on me (I had an appointment). Very polite and respectful. That impressed me. They gave me close to what I was asking on my trades with the tax incentives for trading it was only knocking them down a little and they both needed tires so I actually got the value I needed to get my payments in range of my budget, so I was happy with their offer. I was able to get them to throw in a sprayed in bed liner as part of the deal which turned out great thanks to Bullet Liner, which is who they use. All parties I checked off below were all great people that I dealt with in some way during my experience there. I commend them on a professional yet laid back atmosphere. And they have awesome service too. My old 6.0 was there a lot and I never felt taken and they always made recommendations and at times would say you can wait a while to fix this or that but at some point... .etc, never pushy. Sometimes while they were working on one thing they would notice another and give me a quote and sometimes they would save me labor if they already had the engine apart. Yea the international brand engine they use to use was being worked on a lot. Yea they are a little higher than the side street shop but they are higher for a reason. They are skilled and if something goes wrong with their work it will not be your fault as with side street shops, been there done that. They uphold their warranties that's a fact! And never argue. When my wife is due a new vehicle in a few years I'll look back to Hardy Ford. More

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Painless, and Truthful Frank Velazquez found exactly the model and features I asked for in a end-of-model year purchase of a 2014 new Edge. As the inventory of generation o Frank Velazquez found exactly the model and features I asked for in a end-of-model year purchase of a 2014 new Edge. As the inventory of generation one Edges was rapidly shrinking, his speed and effective communications with me were key elements in my decision to purchase. No during-closing baloney either. What was agreed to in negotiations was what was done - no hassle. I love the vehicle, and am more than pleased with the dealer. I'd buy from them again. More

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2015 Ford Fusion Hybrid Victor made this experience easy and I will continue to come back to Hardy! Thanks again Victor! My Ford Fusion Hybrid is a joy to drive everyday! Victor made this experience easy and I will continue to come back to Hardy! Thanks again Victor! My Ford Fusion Hybrid is a joy to drive everyday! More

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Purchase of 2015 Ford Escape This was most awesome. The sales department was extremely knowledgeable, and they worked with me until I felt comfortable with my decision about buyin This was most awesome. The sales department was extremely knowledgeable, and they worked with me until I felt comfortable with my decision about buying this car. Their follow-up has been exceptional. I cannot imagine you have a better dealership than this one. WOW--what a great dealership to buy from. Thank you Frank Velazquez and Ken Eckman for your service on my behalf. More

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Very professional The dealership, from the General Manager on down, worked hard to rectify a misunderstanding about a lease deal. Everyone I dealt with was professiona The dealership, from the General Manager on down, worked hard to rectify a misunderstanding about a lease deal. Everyone I dealt with was professional and courteous, and I am very satisfied with my car and lease. More

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SHELBY MUSTANG GT500 Our car buying process was a 3 month adventure. We were looking for a very specific car, my father's dream car, a Mustang not just any Mustang, a t Our car buying process was a 3 month adventure. We were looking for a very specific car, my father's dream car, a Mustang not just any Mustang, a triple black Shelby GT500. We searched and searched visited at least 10 dealers, none of which who were willing to help us locate that car, meaning if they didn't have it on the showroom floor they weren't willing to look for elsewhere. That was not the case with Hardy, Sabrine and Frank looked for a solid month, keeping in constant communication, bringing in cars for us to view at the dealership and then finally they found it!!!! It was in Tennessee, they took care of the shipping for us, during a snowstorm I might add and then stored it for us for us while we planned the surprise for my father. The finance department was just as accommodating, you can imagine the down payment required for a specialty car such as this, especially with all of the logistics involved!! After all of that, they even gave back to a charity we do work for that supports Childhood Cancer. It was just a completely awesome experience. My Father was completely surprised and it was a great day for our family. So thank you Hardy Family Ford. You have our business from now on!!! More

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New Ford Explorer purchase Had a very positive experience buying a new Explorer at Hardy Family Ford. Frank Velazquez helped us with the sale and was a pleasure to work with. Had a very positive experience buying a new Explorer at Hardy Family Ford. Frank Velazquez helped us with the sale and was a pleasure to work with. They were recommended by a family member and I can see why they were enthusiastic about the dealership. The absence of pressure and the obvious mission of just being helpful through the feature selection and buying process made it actually enjoyable. The general manager was also very pleasant and helpful. There were no back and forth games between sales and management and we got a very good deal on the car. Six star recommendation! More

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Bought a new car My husband and I bought a new ford escape from Frank. He was always professional and helped me get a great deal. I highly recommend buying from Frank. My husband and I bought a new ford escape from Frank. He was always professional and helped me get a great deal. I highly recommend buying from Frank. He also taught me how to use the ford sync personally. Thank you Frank for everything you did to get me in my new car! I absolutely love it!! More

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Dealership review Purchasing my Ford Explorer was a very good experience--in fact, the best I have ever had in purchasing a vehicle. Mr. Velazquez was extremely knowle Purchasing my Ford Explorer was a very good experience--in fact, the best I have ever had in purchasing a vehicle. Mr. Velazquez was extremely knowledgeable and a pleasure with whom to work. Everyone with whom I came in contact was friendly and helpful. I would definitely recommend that dealership to friends and relatives. More

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