Frank Johnson

I was from out of town doing disaster work and my truck wasn’t running right. I went to Port Ritchie Ford with my tail of whoa and I was sequence in for the repair cycle. I suspect I was bumped to the fron wasn’t running right. I went to Port Ritchie Ford with my tail of whoa and I was sequence in for the repair cycle. I suspect I was bumped to the front of the line. I recommend Ford Port Ritchie service department without reservation More

by Ed3235 Verified Customer Verified Customer

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My service was quick and easy to schedule. The personnel are friendly and informative to all my questions and needs. I always get my service done at Ford of Port Richey. The personnel are friendly and informative to all my questions and needs. I always get my service done at Ford of Port Richey. More

by 1MAMAFISH Verified Customer Verified Customer

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Ford of Port Richey Service department always takes great care with all my service needs. Service advisors and service techs are very professional and great with customer service, always take very good care care with all my service needs. Service advisors and service techs are very professional and great with customer service, always take very good care of my vehicle with a complete video and explanation of the work being done and condition of my vehicles normal equipment. More

by TLAVENDER740 Verified Customer Verified Customer

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Great staff, fast service. I’ve bought all my cars from them and will continue to do so because of the customer service and family like vibe. Carmack, Rob, Frank, Matt they are I’ve bought all my cars from them and will continue to do so because of the customer service and family like vibe. Carmack, Rob, Frank, Matt they are all incredible. More

by Nik311 Verified Customer Verified Customer

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3% charge to use your debt or credit card and your cost is 2/5% is 2/5% More

by JOHNG4179 Verified Customer Verified Customer

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A simple wiring job turned into an all day ordeal. Then I was charged an additional 2 hours labor to install two wires for my fuel pump. That’s unbelievable! I wouldn’t recommend this dealership to an Then I was charged an additional 2 hours labor to install two wires for my fuel pump. That’s unbelievable! I wouldn’t recommend this dealership to anyone! More

by DEAN_A_CONRAD Verified Customer Verified Customer

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Customer Service IS Very IMPORTANT. If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going on with my car? That is terrible customer service. I would add, on day one she also said to me it sounds like a starter? She is NOT a mechanic. On day [5] I picked up my car. I brought it to FORD, because I needed a car I could depend on. Even after a page I typed out, giving them exactly the problem...they could NOT have been following my exact description. So disgusted. Maybe they are FINE with oil changes, easy things but MECHANICS dubious. I really hate having to say these things. I would much rather have glorified my experience with my car being fixed. They did not charge me at the end, after Rayann told me it would be $700 to put in a certain part (that my Son thought it could be) and when I asked IF they will warranty that I do not get stuck somewhere she said, hold on. Came back and said "her" manager said no charge, just come get your car. She is young and every experience makes you better at your job. Getting cars in and out (fast) may be what you think is important or perhaps FORD has those pressure tactics? No one but they know, so I hope you do NOT discard my second review, but rather use it for a learning experience. Mechanics that do NOT READ something carefully, miss the mark. My problem related to how much time passed in between where I drove to, shut if off and then how much time elapsed until I could start it again. So when the MECHANIC told me, by the time I got the equipment to diagnose it, it started. That tells me, he stopped got coffee, chatted with his friends and wasted at least a 1/2 hr. So Both RayAnn and the Mechanic (who spoke to me twice) are at fault. You need to address this. BTW, I have a copy of the piece of paper describing the car's problem. That paper was never given back to me. Mr Hopkins, never answered my email, either. I couldn't find the name of the MANAGER on the web-site, either. These are the only 2 people I personally had to deal with. So everybody else gets 1 star. More

by mydvds33 Verified Customer Verified Customer

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Had a wonderful time with the purchase of the new super duty pickup truck I am really happy to own this truck duty pickup truck I am really happy to own this truck More

by WENDELL.NEUBAUM Verified Customer Verified Customer

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My salesman was very helpful and knowledgeable I would use him again the whole Port Richey staff was awesome thank you use him again the whole Port Richey staff was awesome thank you More

by WENDELL.NEUBAUM Verified Customer Verified Customer

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Everyone was friendly and very helpful. Very good experience and would recommend the dealership. Was a non-traditional deal, but they helped make everything work. Very good experience and would recommend the dealership. Was a non-traditional deal, but they helped make everything work. More

by lveh Verified Customer Verified Customer

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