Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford
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Frank DiCostanzo

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
427 Reviews
4.8

427 Reviews

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427 Reviews of Frank DiCostanzo

November 22, 2024

Dealership Rating
Employee Rating

Although my car proved to be problematic, everyone was professional and very patient. Frank, Frank D. and Alphonse were absolutely wonderful and did a great job! Many thanks to all... More

by PALORR
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva , Al

November 20, 2024

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They did an excellent job. I was more than satisfied with the service and professionalism. More

by DANAWOODS79
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Nov 20, 2024

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department, Dana! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 13, 2024

Dealership Rating
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Easy scheduling. Nice wait with snacks and tv. Chairs are not the most comfy but are not bad. Car was clean and vacuumed. Very nice More

by Mimi
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Nov 14, 2024

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 13, 2024

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I love the service here. I took test drives on different brands. And they did a great job. More

by chengyanbo36
Service Price Transparency
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Recommend Dealer
Yes
Nov 14, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 07, 2024

Dealership Rating
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Everything was fine except the just under two hours it took to get an oil change that I had an appointment for and showed up early for. Two hours is unacceptable, especially with an appointment. More

by ALIAS
Workmanship
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Recommend Dealer
Yes
Nov 10, 2024

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 06, 2024

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Employee Rating

I had this thumping in my rear tire, I thought, which turned out to be the brakes. I knew the thumping was not right but the car has only 18000 miles. But as a safety issue I had them replaced. Now I fee More

by Sailor Woman
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva , Chris Maher

Nov 10, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 29, 2024

Dealership Rating
Employee Rating

Your computer survey is not user-friendly. I refer to the password problem. This is the fourth time I have had to write a review. I am very happy with my four new tires - it was a special, t More

by GSMUNROE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Oct 29, 2024

Colonial Volkswagen of Medford responded

We are very happy to hear Frank and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 18, 2024

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Employee Rating

Staff provided excellent service as always. Enjoyed my visit & appreciate the professionalism of the staff. Thanks -pn More

by REALBIGCAESAR
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Oct 18, 2024

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 18, 2024

Dealership Rating

Great customer service. Would purchase from Colonial again in the future. Much better than the last dealership I had to deal with More

by rtj
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Deivid Mauricio, Paul Lazzaro

Oct 18, 2024

Colonial Volkswagen of Medford responded

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 17, 2024

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Employee Rating

Great service all around! !! Have been going there for years and my whole family has purchased Vokswagen’s from there More

by CMARSHACC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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