Francisco Jimenez

Paid $800 for a diagnosis No repairs made Rep never called when he said he would I would have to call him He assured me that the insurance would cover the repairs They didn't called when he said he would I would have to call him He assured me that the insurance would cover the repairs They didn't More

by SEADOG52 Verified Customer Verified Customer

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Dealer was quick and efficient but don’t know how competitive their pricing was. Advisor was good. competitive their pricing was. Advisor was good. More

by B_RICHARDS Verified Customer Verified Customer

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Welcoming and they did what was needed, and I won’t go to the Lincoln dealer again! the Lincoln dealer again! More

by joeygsgirl Verified Customer Verified Customer

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The service was done professionally with excellent communication from Francisco on the progress and results. The service was finalized with a detailed report of the multipoint inspection with much app communication from Francisco on the progress and results. The service was finalized with a detailed report of the multipoint inspection with much appreciated recommendations. More

by JimDeb Verified Customer Verified Customer

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The service performed was fine. Didn't like being told I needed work that I don't really need. There is a terrible BO problem in the service office where you check in your vehicle. Didn't like being told I needed work that I don't really need. There is a terrible BO problem in the service office where you check in your vehicle. I couldn't work in that environment. This is not the first time I have experienced the terrible smelling BO problem in that room otherwise I would not have mentioned it. More

by BRENTGOLFER4 Verified Customer Verified Customer

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Everyone was very helpful. The Parts Department helped me find the weatherstripping I need for my tailgate. Thanks The Parts Department helped me find the weatherstripping I need for my tailgate. Thanks More

by Eburgex121 Verified Customer Verified Customer

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Service got me in quick and Ethan was his usual efficient self best service dept in town self best service dept in town More

by RCHAPMAN4 Verified Customer Verified Customer

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Great service and communication throughout the process. Extra help picking up and returning vehicle to me was an exceptional benefit! Thank you so much! Extra help picking up and returning vehicle to me was an exceptional benefit! Thank you so much! More

by BSTOKER509 Verified Customer Verified Customer

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The service performed and my service advisor were both great. Issues with trying to call in to get service update. The associate on the phone was very short and somewhat rude telling me without the last f great. Issues with trying to call in to get service update. The associate on the phone was very short and somewhat rude telling me without the last five of the Vin she could not help me due to the number of fleet vehicles that have been serviced at your location. Because you had the vehicle in your possession, it was difficult for me to track down the last five of the van. This caused a delay in getting any kind of service update. The reason I call for a service update is so I could nudge my fleet department. If there was something needing to be approved so we could continue with the service. The attitude I received on the phone was somewhat harsh And in my opinion on warranted given, I was trying everything within my means to provide the information needed to get any kind of update on my vehicle. It’s called customer care for a reason and there could’ve definitely been more Care and consideration given at the time of my call. More

by ELLEN.ATCERTON Verified Customer Verified Customer

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They thought they could put a less tire on my truck. I had 10 pys . They tried to put a 8 ply my tires were so off balance. I would not recommend them for anybody. I had 10 pys . They tried to put a 8 ply my tires were so off balance. I would not recommend them for anybody. More

by HONEYWELL.MARK Verified Customer Verified Customer

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