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Flavio Galasso
Flavio Galasso at Germain BMW of Naples

Flavio Galasso

General Manager

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

5.0
46 Reviews
5.0

46 Reviews

Write a Review

46 Reviews of Flavio Galasso

July 22, 2024

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Employee Rating

Chuck Griffith my service adviser for the past 6 yrs. is the real deal.Friendly and very knowledgeable makes my visits pleasant. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Emerson, Paul Cullinan, Chuck Griffith, Francesca Zupancic

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Jul 23, 2024

Germain BMW of Naples responded

Thanks for letting us know how satisfied you have been with Chuck's assistance, Michael! We're glad he provides you with his utmost support and insight at this visits. We look forward to making your next appointment just as superb. Best Regards, Flavio Galasso General Manager

June 02, 2024

Dealership Rating
Employee Rating

Excellent experience due to Ken Bednar. Delivery and set up of systems was easy and fast. More

by don.henderson1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bill Emerson, Ken Bednar, JR., Michael Licciardi

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Jun 03, 2024

Germain BMW of Naples responded

We appreciate you taking the time to share your experience and for your business. Best Regards, Flavio Galasso General Manager

December 12, 2023

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Employee Rating

Germain BMW of Naples helped me get my dream spec BMW M4 fast and stress-free. Patrick and John were a pleasure to work with. Looking forward to future business. - Michael More

by michaelmaryniuk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Casco, Patrick Dodard, Kevin Bugbee , Christian Hoza

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Dec 13, 2023

Germain BMW of Naples responded

Thanks so much! We sincerely appreciate your business and your positive feedback on your sales experience with Patrick and John. Providing our guests with a stress-free dealership visit is what we're all about, so we're delighted to know that's what they delivered. Enjoy your new BMW from Germain BMW of Naples! Bst Regards, Flavio Galasso General Manager

September 27, 2023

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Employee Rating

Love to work with Richard Kruzer. Bought my 3rd BMW with him in the past 2 years and my boss Michael Lawler was also extremely satisfied with his service. Also thank you for the gener More

by monika
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Kruzer

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Sep 28, 2023

Germain BMW of Naples responded

Thank you for leaving our team this amazing review. It truly was a pleasure assisting you. Richard and our team are dedicated to ensuring a positive guest experience and we are pleased your experience reflected their efforts. We all look forward to our continued relationship. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

June 15, 2023

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Employee Rating

Everyone was super helpful and explained everything clearly and concisely. Wife and I were very happy with our experience. Hope to buy another car here again soon. Thank you very much!! More

by Derek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Emerson, Rhoel Gray, Paul Cullinan, Chuck Griffith, George Donovan, Jeremy Bongle, David Walker-Hughes, John Casco, David Brown , April Buckley, John Robovitsky

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Jun 16, 2023

Germain BMW of Naples responded

Congratulations Derek on your pre-owned Honda! Very exciting. We are thrilled that our team took such good care of you during the process. Please let us know if you have any questions. Best Regards, Flavio Galasso General Manager

June 01, 2023

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Employee Rating

BMW of Naples is the best dealership anywhere. Great customer service! Rhoel Gray always make sure everything is done to perfection. And thank you Bill Emerson for having the best service team! More

by susierae1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Emerson, Rhoel Gray, John Casco

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Jun 02, 2023

Germain BMW of Naples responded

Thanks for stopping by to share positive feedback on Rhoel and our service team! It's very important to us that each client is treated to an individually attentive service experience where all of their needs are addressed in a positive and informative manner. We are delighted Rhoel gave you such an experience. Your complete satisfaction is why we're here. Our team, under the guidance of Bill, is truly focused on customer service. Please let us know if there is anything else can help you with. Thank you for choosing BMW of Naples! Best Regards, Flavio Galasso General Manager

February 23, 2023

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Employee Rating

My service rep. Corey Hespeler was excellent, technically asute, and patient. Also general service Mgr. Bill Emerson was excellent and listened to my X5 problems. More

by European engineering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Emerson , Corey Hespeler

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Feb 27, 2023

Germain BMW of Naples responded

Thank you so much for your rating and review! We're so happy to hear about your great experience here at Germain BMW of Naples and that Corey and Bill were able to assist you in getting your BMW serviced. We truly appreciate you recommending our dealership to others! We look forward to any future business you'll have with us! Best Regards, Flavio Galasso General Manager

September 12, 2022

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Employee Rating

This is a dealership that could teach other BMW dealers how to see and service BMWs. Germain is professional, responsive and meets all the objectives of keeping my new BMW operating as designed. More

by Maarten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Emerson, John Casco , Corey Hemstede

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Sep 13, 2022

Germain BMW of Naples responded

It's great to hear from you! We're glad you continue to have excellent service experiences with us, and that our team always makes sure that you and your BMW are well taken care of. We appreciate your business and look forward to seeing you at your next service visit. Best Regards, Flavio Galasso General Manager

September 09, 2021

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Employee Rating

Es la mejor opción de la florida, atencion post venta también al mismo nivel, presentación de los vehículos óptimos. Siempre atentos More

by Christian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Sep 10, 2021

Germain BMW of Naples responded

Gracias por tomarse el tiempo para compartir su experiencia positiva. Por favor, háganos saber si necesita algo más. Saludos, Flavio Galasso Gerente General

October 08, 2020

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Employee Rating

Another great day of service from Germain BMW. Over twenty years and many cars owned the service is truly the added value you just can’t get anywhere else. Bill Emerson and his team of service technici More

by rickfioretti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Emerson, Rhoel Gray

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Oct 12, 2020

Germain BMW of Naples responded

We are overjoyed to know that you are completely satisfied with your experience with Bill, Rhoel, and our service team. They will be thrilled to learn of your high praises as it reinforces they are doing things right and ensuring our guest's overall satisfaction. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager

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