Fidel Valencia

My husband and I were greeted by Fidel when we arrived to look for a Toyota Highlander. We knew what we wanted and couldn’t believe when we drove up and there was a 2025 white hybrid Highlander. Fidel Was v look for a Toyota Highlander. We knew what we wanted and couldn’t believe when we drove up and there was a 2025 white hybrid Highlander. Fidel Was very knowledgeable and was also very patient with all of our questions and was not at all pushy. He worked with us to try to get a price we could feel comfortable with and was always very patient throughout the process which can also become a Very long drawn out process. We also appreciated that Fidel stayed until we were finalized with the finance process and helped us familiarize ourselves with all the bells and whistles in our new car. We would definitely recommend Fidel - his customer service was top notch and he was a pleasure to work with. We also want to give a shout out to Stockton who worked with us on a price we could live with and was respectful of what we wanted to pay and get for our trade-in. We also worked with Crystal who helped us through the finance portion of car buying and answered all of our questions regarding warranties, service etc. it was a long day and all three were still courteous and customer service top notch. We recommend Cleveland Toyota highly if you value professional and excellent customer service. More

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My husband and I both purchased new vehicles from Toyota of Cleveland in Tn today. We were greeted by Fidel Valencia, he was very welcoming and informative from beginning to the end and answered all questi of Cleveland in Tn today. We were greeted by Fidel Valencia, he was very welcoming and informative from beginning to the end and answered all questions about any vehicle we asked about. He explained every step of the process with us. If your looking to purchase any vehicle go and ask for Fidel!!!!! We were very pleased with all the personal involved with our purchases today. Thank you Fidel, Justin, and Julian! More

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My mom just purchased vehicle today, I tagged along to help her and was extremely impressed with the whole experience the salesman Fidel was amazing as always has been when used him.The whole dealership e help her and was extremely impressed with the whole experience the salesman Fidel was amazing as always has been when used him.The whole dealership experience was awesome,every single person we had contact with was amazing,explained everything and answered any questions etc thoroughly and made sure she understood it all. More

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I have no words to express the awesome service I received by Fidel Valencia Shane and Justice I have traded vehicles many times in last 50 years but no comparison to the kind friendly helpful service here a by Fidel Valencia Shane and Justice I have traded vehicles many times in last 50 years but no comparison to the kind friendly helpful service here also very knowledgeable and efficient over all experience would rate 10 star thank you for everything More

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We like the people here. Me and my husband have bought several vehicles from this dealership. The guys here are very thoughtful. The service department works with you to get Me and my husband have bought several vehicles from this dealership. The guys here are very thoughtful. The service department works with you to get in. More

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The entire staff at Toyota of Cleveland was knowledgeable, efficient, and kind. Fidel was patient, thorough in his understanding of what i was looking for in a vehicle, and easy to communicate knowledgeable, efficient, and kind. Fidel was patient, thorough in his understanding of what i was looking for in a vehicle, and easy to communicate with. He went above and beyond the call to ensure I was able to purchase a vehicle within my budget, while also giving me more than I had hoped. He followed up throughout the process, and has been willing to answer any questions even after I completed my purchase. Shane the manager was helpful when explaining the process to me and following up on what Fidel had explained, as they worked together quickly and efficiently to process a vehicle for me. Crystal in finance was clear and concise when explaining my options. She took the time to discuss all of my options and did not push or try to persuade. She gave me all of my options, answered my questions and ensured i got a great rate and left with my new vehicle within my budget. As a first time car buyer, i cannot say enough great things about all three of these staff members or the dealership itself. They truly made the entire car buying process seamless and as stress free as possible from start to finish. More

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Everything was good. The only thing I would say is your salesmen should have more bargaining power instead of going back to their boss each time. The only thing I would say is your salesmen should have more bargaining power instead of going back to their boss each time. More

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Not only did Fidel Valencia and Sales Manager Mike Covington provide a no-pressure experience, they were amazingly patient, informative, and knowledgable. Justice Goodner made the financial office eq Covington provide a no-pressure experience, they were amazingly patient, informative, and knowledgable. Justice Goodner made the financial office equally low-pressure and was also very informative and willing to answer every question we had. What an exceptional car buying experience! More

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Very Friendly and knowledgeable staff with a great selection of inventory to choose from on site. selection of inventory to choose from on site. More

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A good experience in our vehicle purchase. Fidel was professional and answered all of our questions and addressed our concerns. Tyler helped us get to the number we wanted. And then Justice go Fidel was professional and answered all of our questions and addressed our concerns. Tyler helped us get to the number we wanted. And then Justice got us through the papers and out the door. All 3 of these guys were very professional and explained details so there were no misunderstandings. We were in and out in less than an hour. A pleasant experience visiting this dealership. We appreciate the service they provided. In the past we have not had good experiences with other dealerships. From the start,being greeted with no pressure all the way to handing ove the keys to our vehicle, nice and clean and a full tank of fuel. More

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