Fernando Diaz
Fernando Diaz at Ocean Cadillac
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Fernando Diaz

Used Car Sales Manager

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.5
27 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

10 yrs

Specialties & Trainings

Cadillac Certified

4.5

27 Reviews

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27 Reviews of Fernando Diaz

February 17, 2025

Dealership Rating
Employee Rating

Antony was very professional and helped me a lot to buy my first luxury car. patience is his strong point More

by Lorenziasev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Santos

Feb 17, 2025

Ocean Cadillac responded

Thank you, Loren! Anthony and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac. Sales Manager - Victor Lopez (954) 471-2704

February 10, 2025

Dealership Rating
Employee Rating

Not a pleasant experience not too good still waiting for my truck to be finished More

by Pastormbh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Willy Polanco

Feb 13, 2025

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sales Manager - Victor Lopez (954) 471-2704

February 07, 2025

Dealership Rating
Employee Rating

Ocean Cadillac went above and beyond! Highly recommend. I was able to purchase my vehicle and had it delivered without even having to go to the dealership. More

by KSHINSKE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro

Feb 07, 2025

Ocean Cadillac responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ocean Cadillac! Sales Manager - Victor Lopez (954) 471-2704

December 27, 2024

Dealership Rating
Employee Rating

It was a great experience with Sandra Castro. She was very friendly and gave me a lot of security. She is magnificent. More

by calixtooviedomulens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 29, 2024

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Sandra here at Ocean Cadillac. We appreciate your business and hope to see you again soon! Sales Manager - Victor Lopez (954) 471-2704

December 14, 2024

Dealership Rating
Employee Rating

It is in the worst location possible. Please make it easier for customers. Thank you, More

by JOHNROOM112
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Henry Sotolongo

Dec 15, 2024

Ocean Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, John, feel free to contact us at your convenience. Sales Manager - Victor Lopez (954) 471-2704

November 30, 2024

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Employee Rating

Visiting from family here Clearwater saw they had an xt6 in our price range. Wasn’t happy with their trade in offer but was satisfied in the end with our deal More

by Albrightdean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesse Henry, Willy Polanco

Dec 02, 2024

Ocean Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Dean, feel free to contact us at your convenience.

November 27, 2024

Dealership Rating
Employee Rating

Asked specific questions regarding the vehicle and was blatantly lied to. Upon delivery it was not at as described with lots of cosmetic issues More

by BRACKETROADSERVICE
Recommend Dealer
No
Nov 30, 2024

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 27, 2024

Dealership Rating
Employee Rating

it vou're looking for an exceptional car-buying experience, look no further than Ucean Cadillac in Miami Gardens! I haven't even had the chance to pick up my car vet due to my hectic work schecue. More

by Blackdiamondsecurities
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Anthony Santos and Fernando Diaz

Nov 27, 2024

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

November 27, 2024

Dealership Rating
Employee Rating

Willy was great. But after sale I found defect in color cover. Went to Cadillac Ocean service and met with rude, unprofessional manner by service employees. Basically More

by azarnovruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adriana Molina, Willy Polanco , Albert Prat, Orlando (not sure about surname)

Nov 30, 2024

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 02, 2024

Dealership Rating
Employee Rating

"Ocean Cadillac's staff is truly exceptional! From sales to service, every team member demonstrates outstanding expertise, kindness and commitment to customer satisfaction." More

by DBA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro, Mike Lombrozo, Jacob Joseph, Willy Polanco, Maritza De Los Santos , Victor Lopez, Albert Prat, Angel Rodriguez

Nov 04, 2024

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

1

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