Fatima Fonseca | Page 7

⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of buying a new 2023 BMW M2 from Niello BMW Sacramento, and it was by far one of the best dealership experiences I've had. From the moment I walked through the door, 2023 BMW M2 from Niello BMW Sacramento, and it was by far one of the best dealership experiences I've had. From the moment I walked through the door, I was treated with the utmost professionalism and care. The staff members are not only knowledgeable about the BMW lineup but are genuinely passionate about ensuring every visitor feels valued. What particularly stood out to me was the seamless synergy among the team. Whether it was sales (Gary Carroll/Ryan Cox/Fatima Fonseca), service (Scott Glackin/Andrew Kemp), or finance (Robby Cochran), everyone was in tune with the needs of the customers and worked cohesively to provide a top-notch experience. Whenever I get my cars service, the service department is exceptional. My service advisor Andrew Kemp and his technicians take the time to explain the intricacies of my vehicle's maintenance, ensuring I had a comprehensive understanding of what is being done. It's clear that they pride themselves on transparency and building trust with their clientele. Purchasing or servicing a vehicle, especially a luxury sport brand like BMW, should come with a level of sophistication and class. Niello BMW Scaramento not only meets those expectations but consistently exceeds them. After my car is service, Michael Gutierrez brings my car, handed over my key and with a smile wishing me a safe and happy travel, that's service at it's best. To anyone in the market for a new or pre-owned BMW or just seeking top-tier vehicle servicing, I wholeheartedly recommend Niello BMW Sacramento Their commitment to excellence is palpable, and I am confident that every visit will be as remarkable as my own. More

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Always treated well at Niello Mini. Everyone is friendly and helpful. Always a good experience. Everyone is friendly and helpful. Always a good experience. More

by JTHURSTONCA Verified Customer Verified Customer

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Fatima Fonseca responded quickly, promptly placed my order, gave me regular updates and provided five star service on purchase day—didn’t waste time, got my trade and new car purchase handled quickly an order, gave me regular updates and provided five star service on purchase day—didn’t waste time, got my trade and new car purchase handled quickly and fairly, and moved me through the process as quickly as possible. NIELLO gets high marks as well for being customer focused and minimizing the not fun parts of the process. Five stars all around and I will return to Fatima and NIELLO for my next one! More

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Everyone was very helpful, answered all questions. Help set-up my BMW app and answers any questions I have had since delivery. Help set-up my BMW app and answers any questions I have had since delivery. More

by JOHNSON_LORI Verified Customer Verified Customer

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Fatima was professional and easy to work with, Great follow up and customer service throughout the process. follow up and customer service throughout the process. More

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Fatima was fantastic - very thorough and clear in our communications and was incredibly good at follow up. She kept me in the loop all the way. This was my first time buying a car online and I am satisfi communications and was incredibly good at follow up. She kept me in the loop all the way. This was my first time buying a car online and I am satisfied with the experience at Niello. I attribute that primarily to Fatima’s professionalism. More

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Glad to finally do business with such an incredible dealership. They definitely earned more business in the future. We were already impressed by their service department. So we were not surprised that dealership. They definitely earned more business in the future. We were already impressed by their service department. So we were not surprised that the sales team was great as well. More

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Fatima, Diane, and Erika made from start to finish a great experience I don’t think I’ve ever laughed so much buying a vehicle. great experience I don’t think I’ve ever laughed so much buying a vehicle. More

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Very open and inviting dealership, Fatima is outstanding and very responsive. Because of her straight forward dealings, I bought the vehicle! and very responsive. Because of her straight forward dealings, I bought the vehicle! More

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It was indeed a pleasure working with Karl and we appreciate his outstanding service and professionalism! appreciate his outstanding service and professionalism! More

by RJVIRK55 Verified Customer Verified Customer

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