Evelyn Franchi
Evelyn Franchi at City Volkswagen of Chicago

Evelyn Franchi

Finance Manager

City Volkswagen of Chicago

5330 W. Irving Park Road
Chicago, IL 60641

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4.9
298 Reviews
4.9

298 Reviews

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298 Reviews of Evelyn Franchi

January 24, 2026

Dealership Rating
Employee Rating

Purchased a 2023 Atlas Cross sport. Alex and his associates were very good. I would recommend him and the dealership. More

by jgreene1405
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

Jan 24, 2026

City Volkswagen of Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

January 19, 2026

Dealership Rating
Employee Rating

Alex was a personable and kind salesman. He didn't try to rush me to purchase anything and made sure that I was aware of everything about the car in addition to comparing it to other models. More

by Austyn Shumard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Fuentes, Alex Rocha

Jan 20, 2026

City Volkswagen of Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

January 08, 2026

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Employee Rating

Trap place, be careful with them they without your knowledge they are adding extra 7,200$ to the contract, you going to know that after 30 days More

by leptyuk92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tanya Gomez

Jan 12, 2026

City Volkswagen of Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 31, 2025

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Employee Rating

Edgar and Evelyn made the process so simple and efficient. Edgar is knowledgeable and found the type of car that fits my needs thank you! More

by Mesca035
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya

Dec 31, 2025

City Volkswagen of Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

Dec 31, 2025

Mesca035 responded

Thank you great team

December 31, 2025

Dealership Rating
Employee Rating

Brian Flores my sales representative is truly one of the best in the business. Juan the sales manager put together a quote that made sense for my budget and Evelyn in finance made the entire process easy to More

by Jascc1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 31, 2025

City Volkswagen of Chicago responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 23, 2025

Dealership Rating
Employee Rating

Alex was great! He was very helpful and knowledgeable and made the whole process of buying my first car quick and smooth. More

by ageorg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

Dec 23, 2025

City Volkswagen of Chicago responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 23, 2025

Dealership Rating
Employee Rating

Had a great experience working with Edgar. He’s friendly, patient and had excellent follow through from start to finish. Highly recommend. More

by shane_mcguire
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 23, 2025

City Volkswagen of Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 10, 2025

Dealership Rating
Employee Rating

Alex was wonderful. He answered all my questions before and after the purchase of my brand new 2025 volkwagen. He is highly recommend in my book and super friendly and k More

by Ms.Lyons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 10, 2025

City Volkswagen of Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 01, 2025

Dealership Rating
Employee Rating

Alex Rocha has great customer service. Great experience, not pushy. Took his time to explain the process. More

by mcortez0902
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clemente Garibay, Alex Rocha

Dec 02, 2025

City Volkswagen of Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

November 27, 2025

Dealership Rating
Employee Rating

Maria was super helpful and super nice! She helped me purchase my first car and 10/10 would recommmend her to anyone! Thank you Maria for the kindness and flexibility!! More

by meganwilder998
Recommend Dealer
Yes

Other Employees Tagged: Juan Fuentes, Maria Ghiran

Nov 27, 2025

City Volkswagen of Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Chicago. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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