Ethan Hodges

Holm Buick GMC responded

Greetings Barb! Thank you for your wonderful feedback about Ethan! We're delighted to hear that he consistently provides excellent service and support. At Holm Automotive Center, we value professional growth and encourage our team members to excel in their roles. It sounds like Ethan truly embodies these values, and we appreciate your recognition of his hard work and dedication. We will be sure to share your compliments with him. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you so much for your kind words! We truly appreciate you recognizing our team's dedication to customer care. At Holm Automotive Center, we believe in building meaningful relationships with our customers, and that starts with treating everyone with kindness and courtesy. This aligns with our core values of Customer Care and Concern for Others. We value your business and appreciate you taking the time to share your positive experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your valuable feedback! We're honored to serve our military members and are pleased to hear you found our dealership military-friendly. We also strive to make booking appointments easy and convenient, and we're glad that process was smooth for you. Our team is dedicated to providing friendly service and taking the time to explain the work performed on your vehicle. This reflects our commitment to Customer Care and Concern for Others. We appreciate your business. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback. We appreciate your patience as we worked to resolve the issue with your radio. We regret that you initially received a defective unit, but we're glad we were able to quickly replace it for you. At Holm Automotive Center, we strive for excellence in everything we do, and sometimes that involves overcoming unexpected challenges. Our commitment to determination means we don't give up until we've provided a satisfactory solution for our customers. We appreciate your understanding. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your excellent feedback! We're pleased to hear you found our team customer-oriented and knowledgeable. At Holm Automotive Center, we prioritize clear communication and transparency throughout the service process. Keeping our customers informed of our findings and completing work as estimated is a key part of our commitment to customer care and trustworthiness. We appreciate you recognizing our efforts. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We appreciate you taking the time to share your feedback. We understand your frustration regarding the billing for the HVAC actuator replacement on your wife's 2013 Cadillac. We want to assure you that our intention is never to be dishonest or unfair with our customers. We understand there was a discrepancy between our standard door rate and the rate reflected in the final bill. We want to clarify that we utilize a labor grid system, which means our labor rates are adjusted based on the specific complexity and difficulty of each job. This allows us to accurately reflect the time and expertise required for different repairs. The initial quote you received was based on this labor grid and accurately reflected the final cost of the repair. We understand that this explanation may differ from expectations based on standard door rates, and we apologize for any confusion this may have caused. We are committed to transparency and are taking steps to ensure our team can clearly explain our pricing structure to avoid similar misunderstandings in the future. We value your business and appreciate the opportunity to clarify this matter. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're delighted to hear your service was on time and that you found our employees courteous and professional. Providing exceptional Customer Care and maintaining a professional environment are top priorities for our team. We're also glad you enjoyed the ice scraper! It's our way of showing our appreciation for your business. Thank you for your feedback. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're happy to hear you received excellent service and that your questions were answered to your satisfaction. Our team strives to be friendly, professional, and knowledgeable, reflecting our commitment to Customer Care and Professional Growth. We appreciate you taking the time to share your experience. Sincerely, the Holm Automotive Team of Salina