Ernest Bynes

Buyers beware! I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible fo I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible for getting my children and I around town does not reliably start. I called service on May 17th and their soonest appointment is June 6th. My car finally stopped working a few days shy of the appointment and was towed to the shop. The shop refuses to look at it until the appointment day and has advised that I need to pay nearly $300 for them to look at it. I thought I would be safe spending the extra money to purchase a certified pre owned vehicle through what I thought to be a reputable dealer. Unfortunately Hyundais pre owned program is not what you would think. Having a certified pre-owned does not ensure that your vehicle will be looked at in a timely manner. The fact that they are asking for money upfront is appalling. My vehicle has been properly maintained, it’s sad to see such an expensive paper weight in my driveway. I would not recommend Hyundai or Rick Case dealerships to anyone. They only want your money and DO NOT stand behind their product. I had heard that Hyundai had come a long way but sadly that does not seem to be the case. Beware of spending your money with Rick Case Hyundai. The customer service ends the moment you drive off of their lot. 7 months later got to replace the battery. More

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Overbooked very slow. Anthony Andriols Was great.The whole visit was 4/12 hour . Two hr before they ever looked at the car. Anthony Andriols Was great.The whole visit was 4/12 hour . Two hr before they ever looked at the car. More

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Ernst goes above and beyond. Went there for service; he was the most friendly person I’ve ever encountered. Super helpful. Head there to service your car? You must ask for him; g Went there for service; he was the most friendly person I’ve ever encountered. Super helpful. Head there to service your car? You must ask for him; great service advisor. Highly recommend this place. More

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They didn’t rotate my tires until I called Them out on it. Then they did it after the fact. Hope you changed the oil???? it. Then they did it after the fact. Hope you changed the oil???? More

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This dealership is very welcoming, curtious and you are attended to right away, it’s a nice quiet atmosphere. attended to right away, it’s a nice quiet atmosphere. More

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They need to get their act together when it comes to maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go back for the same issue. Service used to be good but maybe as you go in more often and they have to charge it to the extended warranty, they get more reluctant to offer good service. Who knows. One star. More

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Fast, friendly and professional at same time. Waiting time is less then they said. Highly recommend Waiting time is less then they said. Highly recommend More

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I took my car (2022 Tucson Hybrid Limited) to the 7,500 miles checkup. They told me that this checkup includes several items: motor oil, filters, system checkup and tire rotation. This are the designer spe miles checkup. They told me that this checkup includes several items: motor oil, filters, system checkup and tire rotation. This are the designer specification for keeping the car for a good usable life. ( BTW we own the car is not a Lease).After the service, in my home, my son check the tire pressure and found that the tires were not rotated (the tires are marked), even though specified in the Invoice the gave me. Is this could a problem with the workshop supervising, or this is by default to save man-hours? Now we don’t trust this Rick Case Unit.(Plantation, Fort Lauderdale? Customer 1000616) Now we are suspicious. Did they make the whole service, particularly oil change/ filters? More

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You guys have incredible service people especially Ernest, he is the number one reason I have keep this dealership for all this years. The way he talks to customers, explain and advise you about what Ernest, he is the number one reason I have keep this dealership for all this years. The way he talks to customers, explain and advise you about what your options are please thank you for having a person like him. More

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Got myy vehicle serviced at Plantation location. My appointment was scheduled for 10:30am. I was on time .8 had to wait 2 1/2hours before completion. That's shame My appointment was scheduled for 10:30am. I was on time .8 had to wait 2 1/2hours before completion. That's shame More

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