I always get the service I expect without any delays or
misunderstandings. Erik Fernandez is my Service Rep who always meets my needs.
misunderstandings. Erik Fernandez is my Service Rep who always meets my needs.
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by PETECABRE
Verified Customer
Verified Customer
Oct 19, 2021 -
Williamson Cadillac responded
We’re delighted to hear of your positive experience at our dealership! It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Again it was a pleasure to bring my car in for routine
service. My service advisor, Erik Fernandez, was a true gentleman (as always) from the time I dropped off my Caddy until I picked it up later that da
service. My service advisor, Erik Fernandez, was a true gentleman (as always) from the time I dropped off my Caddy until I picked it up later that day. In addition, I was thrilled to have their special driver to take me to and from my home. What I should do is complain that this dealership is too professional....but really, I couldn't ask for more.
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by Jack Ugent
Sep 23, 2021 -
Williamson Cadillac responded
Thank you for the positive review, Jack and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Rep was very rude and unprofessional, they make me wait 4
hours for 3 recalls I had on my car, dealer has no loaners, after you spend so much money on new cards and not have this basic service, incredible, f
hours for 3 recalls I had on my car, dealer has no loaners, after you spend so much money on new cards and not have this basic service, incredible, first and last time I will buy a cadillac
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by LILESMAR
Verified Customer
Verified Customer
Sep 20, 2021 -
Williamson Cadillac responded
We apologize for not having a loaner car available for your use. Perhaps you are unaware of the national shortage of cars now due to the worldwide microprocessor shortage. Normally we have over 225 loaners available for our customers.
Thank you for your business.
The staff is always so courteous. Never disappointing…
attentive and ready to help, I’ve used them for over 7 yrs…
attentive and ready to help, I’ve used them for over 7 yrs…
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by Fernandez
Verified Customer
Verified Customer
Other Employees Tagged:
Jermaine Chambers
Sep 21, 2021 -
Williamson Cadillac responded
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Williamson automotive group service department is
professional courteous I’m just not a number of a person helpful all the way through Another thing but the service department it is spotless clean
professional courteous I’m just not a number of a person helpful all the way through Another thing but the service department it is spotless clean
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by Grant
Verified Customer
Verified Customer
Sep 10, 2021 -
Williamson Cadillac responded
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
they left my car messy, They told me a price over the
phone and another at the dealer, They told me I had to pay a price and it turned out that it was another price
phone and another at the dealer, They told me I had to pay a price and it turned out that it was another price
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by Lumi
Verified Customer
Verified Customer
The care and dedication they have for all clients are
outstanding . They service department are fast and courteous. You leave the Cadillac Company feeling like they care for the customers
outstanding . They service department are fast and courteous. You leave the Cadillac Company feeling like they care for the customers
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by Agonzale0761
Verified Customer
Verified Customer
Sep 03, 2021 -
Williamson Cadillac responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Great team of people that truly care about you and your
vehicle. Treated me like family. Will definitely return when I need service done to my vehicle! Thank you!
vehicle. Treated me like family. Will definitely return when I need service done to my vehicle! Thank you!
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by aidiliym
Verified Customer
Verified Customer
Sep 03, 2021 -
Williamson Cadillac responded
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Very friendly. Able to help me at the last minute I would
go back for service or purchase of a new vehicle. Work was done quickly . Very much appreciated
go back for service or purchase of a new vehicle. Work was done quickly . Very much appreciated
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by Bradfordkathleen903
Verified Customer
Verified Customer
Aug 31, 2021 -
Williamson Cadillac responded
Kathleen, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Great service won’t go to any other place other than
Willianson very professional staff .Willianson make feel home . They take ownership of the present problem..
Willianson very professional staff .Willianson make feel home . They take ownership of the present problem..
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by CHESSMATE1997
Verified Customer
Verified Customer
Aug 20, 2021 -
Williamson Cadillac responded
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
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