Erica Ortiz

Absolutely loved the buying experience! Thank you so much for the few experience. We love the RAV4! Thank you so much for the few experience. We love the RAV4! More

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This dealership is the best place to shop for your automotive needs. This is the 2nd time I bought a car from this dealership. The sales reps are very honest, especially Nick Taiym. He was there from automotive needs. This is the 2nd time I bought a car from this dealership. The sales reps are very honest, especially Nick Taiym. He was there from the beginning until we got the car home. he also explained to us how to set up the infotainment of the car we bought. highly recommended and pretty sure you won't regret. More

by Alex A Verified Customer Verified Customer

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Have purchased 3 used cars from Oak Lawn Toyota, has always been a good experience. always been a good experience. More

by far553 Verified Customer Verified Customer

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I purchased my new vehicle two weeks ago now and the more I drive it, the more I love it. This was a new experience for me so I had many questions and was determined to find the perfect vehicle and take my t I drive it, the more I love it. This was a new experience for me so I had many questions and was determined to find the perfect vehicle and take my time. From the moment I walked in, I expressed my plans to Edwin, and he worked with me to look at different vehicle options and I never felt pressured into purchasing something I did not want. I walked in skeptical but left wanting to return. When it was finally time to take a new car home, Edwin made sure to answer every single question I had and helped me with my trade-in. I felt taken care of every step of the way. I really walk around recommending Toyota to everyone I know. More

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very knowledgeable , easy to talk too , patient & more importantly listens & helps you get a great deal, thank you Edwin importantly listens & helps you get a great deal, thank you Edwin More

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Erica from the internet department initially contacted me since I had inquired about a used car. She directed me to Bob Spee. He contacted me about a used vehicle that fit my son's budget but, unfortunately since I had inquired about a used car. She directed me to Bob Spee. He contacted me about a used vehicle that fit my son's budget but, unfortunately it was sold before our next day appointment. He contacted me immediately and continued the search. He called me within a week to inform me that another vehicle that fit our description had arrived and we met the next day. Thank goodness the car was still there thanks to Bob for informing us in a timely fashion. I highly recommend this salesperson due to his integrity and due diligence for informing us that the initial vehicle was already purchased. Too many times I have encountered a "bait and switch" at other dealerships and I am thankful to Bob for all of his help and kindness! More

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I bought my first Toyota as a college student more than a decade ago. I was in the market for a new car, but knew that inventory right now is very limited. I wanted a Hybrid Highlander XLE with black leather decade ago. I was in the market for a new car, but knew that inventory right now is very limited. I wanted a Hybrid Highlander XLE with black leather interior. I knew I was probably going to have to buy new because hybrids and used cars are in very short supply so I was on every Toyota call list from Chicago to Kanosha. I got a call from Erica at OLT every time they were allocated a Hybrid Highlander. Edwin was my sales associate and I was very clear that I wasn’t buying until I had everything I wanted. I cannot stand a pushy sales associate and he was patient as I turned down not one, but two brand new Hybrid Highlanders because one had an interior I hated and the other wasn’t the right trim. The night after I turned down the second option, I got a call that someone had traded in a 2021 Hybrid Highlander XLE with low miles. I went to the dealership a few hours later to check it out and it had quite a few scratches on the doors so Steve sent it to the body shop to see if they could get them out and called me back a few days later to take another look. It wasn’t perfect, but they did a great job and it was everything I wanted. Marty in finance was absolutely wonderful to work with. The only part of the experience I didn’t enjoy was whoever is in charge of the optional add ons (rust and paint protection) and accessories was very pushy and said at least 20 times that I had only 2 weeks to purchase the add ons. I get it’s his job, but if I’m not interested, I’m not interested. Overall I had a great experience, it is now a few weeks later and I love my Highlander! More

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This is the worst dealership in history one of the managers refused to fix my ac less than 24hrs after I bought my Tacoma and I was delivered the vehicle I paid for in cash with failing brakes and nee managers refused to fix my ac less than 24hrs after I bought my Tacoma and I was delivered the vehicle I paid for in cash with failing brakes and needing over 5k in repairs this is how they treat their disabled customers. Cesar Quiroz was the salesman and he assured me the vehicle had good brakes good trans fluid good plugs and had it's 130k all lies not one of those services was ever performed and it's probable because their shop has 0 record of any of these services ever being preformed and I have receipts to prove it because I had to pay for these services myself.I've spent 5 k in four months just to keep it on the road and they are denying any knowledge straight lying and refusing to help. They are 100% scammers! More

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Great customer service with friendly employees and competitive pricing. We have been buying cars here for years… ask for Vito or Steve they are the best! competitive pricing. We have been buying cars here for years… ask for Vito or Steve they are the best! More

by Nnitti1290 Verified Customer Verified Customer

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I appreciate the teamwork that went into my purchase. It’s not an easy market as you all know so I appreciate the team being willing to work with me. It’s not an easy market as you all know so I appreciate the team being willing to work with me. More

by berryjn Verified Customer Verified Customer

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