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Erica Hughes

Overview Reviews (137) Inventory (580)

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Erica Hughes

Erica Hughes | Page 5

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.7

137 Reviews

Overview Reviews (137) Inventory (580)

4.7

137 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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137 Reviews of Erica Hughes

September 06, 2024

Dealership Rating

Employee Rating

Service department is outstanding- friendly helpful and mindful of time. Treated exceptionally well every visit mindful of time. Treated exceptionally well every visit More

by bearandhero

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 09, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

August 31, 2024

Dealership Rating

Employee Rating

The service rep I dealt with was very helpful and service was fairly quick. Well done. was fairly quick. Well done. More

by a7x4ever

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 05, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope to be of service to you again in the future. Best wishes, Ken Ganley Kia Mentor.

August 14, 2024

Dealership Rating

Employee Rating

One word. ...Erica! She always makes me feel like a friend, and I'm so happy to see her! Her professionalism and calm demeanor is reassuring and comforting. Eri ...Erica! She always makes me feel like a friend, and I'm so happy to see her! Her professionalism and calm demeanor is reassuring and comforting. Erica is the face of your Kia dealership! She is very knowledgeable and I know I'm in good hands with her! More

by reaching4iam

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 16, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 13, 2024

Dealership Rating

Employee Rating

Service department was awesome- team was so extremely helpful and i appreciate them going the extra mile for me. helpful and i appreciate them going the extra mile for me. More

by Heather

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 16, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are glad we could help! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Kia Mentor!

August 10, 2024

Dealership Rating

Employee Rating

Local and prices of cars are affordable! Salespeople come and go but the Service department seems good. Salespeople come and go but the Service department seems good. More

by JudeRN

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy

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Aug 11, 2024 -

Ken Ganley Kia Mentor responded

Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

July 26, 2024

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Employee Rating

Fast efficient great customer service I will definitely usee there services for the duration of me owning this car usee there services for the duration of me owning this car More

by ajjjgma2

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony Dardis, Timothy Gough

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Jul 27, 2024 -

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2024

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Employee Rating

They beat 2 other dealers for my trade in and new lease, which was greatly appreciated! Love my Seltos and the sales and service are really good. which was greatly appreciated! Love my Seltos and the sales and service are really good. More

by kinneydehamel

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Zaucha, Nicholas Villella, Marley Kazeka , Matt

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Jul 26, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 22, 2024

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Employee Rating

Excellent service and extremely helpful work on car was done in a timely fashion. Work done with the customer in mind. done in a timely fashion. Work done with the customer in mind. More

by frdave

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 26, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2024

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Employee Rating

Everyone is helpful and nice, every time I stop in Will most likely return for service most likely return for service More

by prnczz1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rebecca Banks, Chelsey Padula

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Jun 05, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 06, 2024

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Employee Rating

Erica is the best. She explained everything and kept me updated. Kudos to her. The waiting area was clean and the staff was very welcoming. She explained everything and kept me updated. Kudos to her. The waiting area was clean and the staff was very welcoming. More

by Angiect70

Recommend Dealer

Yes

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Apr 07, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Please don't hesitate to reach out if there's anything additional we can do for you.

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