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Erica Hughes
Erica Hughes at Ken Ganley Kia Mentor

Erica Hughes | Page 11

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.7
137 Reviews
4.7

137 Reviews

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137 Reviews of Erica Hughes

July 28, 2023

Dealership Rating
Employee Rating

Service was awesome. My rep communicated during the whole service. Car was returned washed and good to go More

by richard.asbury57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsey Padula

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Jul 31, 2023

Ken Ganley Kia Mentor responded

Hi Richard, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 25, 2023

Dealership Rating
Employee Rating

Did all the repair work no extras and I was out there when it said I was More

by g.reba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindner

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Jul 28, 2023

Ken Ganley Kia Mentor responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 21, 2023

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Employee Rating

Great service prompt and neat, customer service even better would definitely recommend this location and return myself More

by tyeg115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 20, 2023

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Employee Rating

Service rep explained exactly what they were going to do and how long it would take. Very pleasant and friendly. More

by Jrv331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff so supportive during your experience here at Ken Ganley Kia Mentor. Please don't hesitate to reach out if there's anything additional we can do for you.

July 19, 2023

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Employee Rating

The staff is kind and attentive. They make sure you get the best deal, they also check on you after you’ve purchased your car. Noah is amazing More

by ephodministrieslex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Hamilton , Chelsey Padula

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Jul 25, 2023

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2023

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Employee Rating

Very helpful technician,and the convenience of knowledge by service advisor, they try to make you feel comfortable while waiting,much appreciated 👍, very good experience. More

by Super Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden , Chelsey Padula, Zach Piotrowski, Michael Ross

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Jul 12, 2023

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 03, 2023

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Employee Rating

This dealer is very clean and very friendly. The staff is knowledgeable and the service is great. More

by terrybarker6788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 05, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2023

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Employee Rating

Kia was wonderful dealing with my sportage issue. Very helpful and took the time to answer all of my questions More

by jillhelmick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden , Chelsey Padula, Zach Piotrowski, Michael Ross

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Jul 03, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2023

Dealership Rating
Employee Rating

Erica the service writer 10 gold stars; not much else to say ! Terrific and caring considerate and professional More

by Bob
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden , Chelsey Padula, Zach Piotrowski, Michael Ross

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Jun 29, 2023

Ken Ganley Kia Mentor responded

Hi Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

June 20, 2023

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Employee Rating

From my purchase to pick up was truly a pleasure. My service has been professional and I’m throughly satisfied. More

by Deskman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 24, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

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