Erica Gary
Erica Gary at Walt Massey Ford

Erica Gary

Service Manager

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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4.8
32 Reviews

Dealership Experience

1 yr, 7 mos

Industry Experience

3 yrs, 2 mos

Languages Spoken

English English

4.8

32 Reviews

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32 Reviews of Erica Gary

September 24, 2025

Dealership Rating
Employee Rating

Very nice staff answer any questions I need answers to very satisfied customer will go back,and recommend More

by PITTMANJENNIFER81
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird, Ashley McCraw

September 19, 2025

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Had a really great experience with everyone we were dealing with at Walt Massey. Made the whole process go really smooth More

by penniburch
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2025

Walt Massey Ford responded

We’re glad to hear the team made your experience smooth and enjoyable from start to finish. Thank you for choosing us!

September 17, 2025

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It’s home based and I’m about 4 miles away and the people are very friendly and helpful. More

by johnson.antoniom
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

Sep 22, 2025

Walt Massey Ford responded

We’re happy to hear our team’s friendliness and helpfulness make us feel like home for you. We’re glad to be close by whenever you need us!

August 28, 2025

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Everyone has been great to me. I will definitely be recommending them to everyone and my family More

by ladycook222003
Sales Price Transparency
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Recommend Dealer
Yes
Aug 29, 2025

Walt Massey Ford responded

We’re so glad to hear that! Knowing you’ll be recommending us to friends and family means everything. We appreciate your trust and look forward to serving you again!

Sep 15, 2025

ladycook222003 responded

Thank you

August 27, 2025

Dealership Rating
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Courtesy, clean on time facilities were in clean shape welcome Matt was out treated with courtesy at all times More

by GRAMPPY42
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman, Ashley McCraw

Aug 27, 2025

Walt Massey Ford responded

We’re happy to know you felt welcomed and well taken care of. Thanks for noticing the little details and sharing your experience!

August 27, 2025

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Excellent service and very respectful service department Ms. Ashley McGraw was extremely helpful and kept me informed throughout the time my vehicle was there More

by arbadacarba69
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

Aug 28, 2025

Walt Massey Ford responded

We’re glad to hear Ashley kept you updated and that the service team treated you with respect throughout your visit. Thank you for trusting us with your vehicle!

August 27, 2025

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Ashley Mccraw was awesomely polite , outstanding service with updates. Management was hands on unlike most places. Very welcoming and professional. More

by finebyme3210
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird, Ashley McCraw

Aug 28, 2025

Walt Massey Ford responded

We’re happy to hear Ashley and the management team made your experience so positive with great communication and a welcoming approach. Thank you for sharing such kind feedback!

August 21, 2025

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Good folks to do business with and got the job done in a timely manner. More

by coolunderfire2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman, Ashley McCraw

Aug 25, 2025

Walt Massey Ford responded

We’re glad to hear our team took good care of you and got everything handled quickly! Thank you for your kind words.

August 20, 2025

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Always have nice and friendly service. Never have an issue. I highly recommend using this dealership! More

by kgreenlee40
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman, Ashley McCraw

Aug 21, 2025

Walt Massey Ford responded

We’re so glad to hear our team consistently provides friendly service and makes every visit a good one. Thank you for your recommendation!

August 07, 2025

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Employee Rating

She will go beyond and above to make sure your vehicle is fixed and ready on time and she’s willing to do anything she can to help you out on anything I truly recommend her with anybody More

by Kennethd520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2025

Walt Massey Ford responded

It’s wonderful to hear how dedicated she was to making sure your vehicle was ready on time and that she went the extra mile to help. We truly appreciate your recommendation!

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