Ashley McCraw

Walt Massey Ford responded

Hi, it’s great to know your recall visit at Walt Massey Ford went so smoothly. We’re glad the team made sure you had transportation available if you needed it. We appreciate you taking the time to share such a positive experience.

Walt Massey Ford responded

Hi, we’re glad the team at Walt Massey Ford could help when you needed it and get things taken care of quickly. We’re grateful you chose Walt Massey Ford and left feeling that you received the help you needed.

Walt Massey Ford responded

Hi Allen, I’m glad your experience at Walt Massey Ford was good overall. I understand how having more documentation from the appointment, especially the inspection report and completed paperwork, would make things clearer. Thank you for pointing this out, as that feedback gives us an opportunity to improve how we communicate and document your visit.

Walt Massey Ford responded

Hi George, it’s great to hear our team quickly identified the issue with your truck and got it working properly again. We’re glad you enjoyed the comfortable waiting area too. Thank you for choosing Walt Massey Ford for your service needs.

Walt Massey Ford responded

Hi, thank you for the kind feedback. It is great to know our team kept you informed throughout your visit at Walt Massey Ford. We are glad you received the kind of service that made the process easier.

Walt Massey Ford responded

Hi Jaquan, thank you for the wonderful recommendation! It's great to hear you had such an excellent experience at Walt Massey Ford. We look forward to welcoming you back whenever we can help again!

Walt Massey Ford responded

Thank you for the 5-star review! We're glad to hear our team went the extra mile to make your visit a great one. We truly appreciate your support at Walt Massey Ford and look forward to seeing you again!

Walt Massey Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Walt Massey Ford responded

Thank you so much for your wonderful feedback! We’re thrilled to hear our team took such great care of your vehicle and provided you with an awesome service experience. Knowing you plan to trust us with your future vehicles is one of the highest compliments we could receive. Thank you for your support and for choosing us—we truly appreciate your business and look forward to serving you for many years to come!

Walt Massey Ford responded

Thank you so much for your kind feedback! We’re thrilled to hear you enjoyed your new vehicle-buying experience at Walt Massey. We’re especially glad Anna Davis provided knowledgeable assistance with each vehicle you test drove and helped make the process a positive one. Thank you for choosing us, and we hope you enjoy your new vehicle!