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Ashley McCraw
Ashley McCraw at Walt Massey Ford

Ashley McCraw

Service Advisor

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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4.8
34 Reviews
4.8

34 Reviews

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34 Reviews of Ashley McCraw

May 06, 2026

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Everyone is professional and very nice . i would recommend the dealership to everyone that i come in contact with . More

by angeliquemiles1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Rutland

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May 07, 2026

Walt Massey Ford responded

Thank you so much for your kind words! We’re glad to hear our team provided a professional and friendly experience. Your recommendation means a lot to us, and we truly appreciate your support!

May 04, 2026

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The crew at Walt Massey Ford in Columbia always does an excellent job! Ashley is one of the best advisors. She is always friendly and works to get you taken care of quickly. I will always have my car servi More

by lyntaylor70
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Workmanship
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Recommend Dealer
Yes
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May 05, 2026

Walt Massey Ford responded

Ashley and the team will be glad to hear this. We’re happy they continue to provide friendly, efficient service and make each visit a great experience. We truly appreciate your loyalty and look forward to taking care of your vehicle again!

April 25, 2026

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I purchased my last two vehicles from Walt Massey/ McGrubbs. The salesperson was awesome and service after sale is awesome . More

by moody808
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird

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Apr 27, 2026

Walt Massey Ford responded

Thank you for sharing your experience. We’re glad to hear your salesperson provided great service and that you’ve continued to have a positive experience with both your purchases and after-sale support. We truly appreciate your loyalty and trust in Walt Massey!

March 26, 2026

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Frictionless . Helpful. Addressed current problems while passing on knowledge about future maintenance possibilities. Friendly and welcoming. Service with a smile. More

by badon.jerome
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Mar 27, 2026

Walt Massey Ford responded

Thank you for sharing your experience. We’re glad to hear our team provided helpful, friendly service while addressing your current needs and offering guidance for future maintenance. We truly appreciate you choosing our dealership and look forward to assisting you again.

March 09, 2026

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Thanks All went well I'm very pleased with the service I will definitely be back More

by feleshiajefferson43
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Mar 10, 2026

Walt Massey Ford responded

It is fantastic to hear that the service provided was so pleasing. Delivering a high-quality experience is a primary goal for the entire team. Your decision to return for future needs is greatly valued.

March 09, 2026

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Went out of way to get my car oil changed. Also picked my car up and brought it back. Made my day! More

by irmasanders53
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Mar 10, 2026

Walt Massey Ford responded

It is great to hear that the door-to-door service made such a positive impact on your day. Providing convenient pickup and delivery options is a top priority for the service team. Your appreciation for this extra level of care is greatly valued.

March 05, 2026

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I have purchased a number of vehicles online and the team at Walt Massey made the process easier and more efficient than any dealership I’ve ever worked with. They were easy to work with, responsive and org More

by dfoster22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird, Dalton Mcneese, Anna Davis

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Mar 05, 2026

Walt Massey Ford responded

It is a pleasure to hear that this was the most efficient online buying process you have ever experienced. Being responsive and organized is exactly how the team aims to make remote purchases seamless and easy. Your high recommendation for the dealership is greatly appreciated.

February 23, 2026

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They didn't seem knowledgeable about cars. Service was horrible. Ashley was nice. I won't be back. More

by Tim@ratcliffcpas.com
Recommend Dealer
No

Other Employees Tagged: Ashley McCraw

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Feb 24, 2026

Walt Massey Ford responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Kevin Winningham, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 530-0627.

February 20, 2026

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Always excellent service. The employees are friendly and helpful. An excellent place to do business with. More

by Cletusburroughs60
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Feb 24, 2026

Walt Massey Ford responded

Thank you so much for the consistent support! It is wonderful to hear that the team's friendliness and helpfulness continue to meet expectations. We truly appreciate the kind words and look forward to seeing you again soon.

January 22, 2026

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Great costumer service, followed up to check on truck, always on top of their game. More

by harley815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2026

Walt Massey Ford responded

Thank you for your kind feedback. We’re glad to hear you received great customer service, appreciated the follow-up, and felt well taken care of throughout the process. We truly appreciate your trust in us.

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